If at any point in the process a Employment and Financial Support applicant/participant has their benefits refused, cancelled, reduced or put on hold, they will be sent a notice of decision letter outlining the reason why the decision was made. Employment and Financial Support applicants and participants may appeal eligibility or entitlement decisions if they disagree with a decision.

For a detailed explanation of the decision, ask your Case Coordinator or the person from York Region who notified you of the decision.

If you disagree with the eligibility or entitlement decision, file a written request for an internal review to your local Employment and Financial Support office. If the decision occurs at the time of your initial application, the written request for an internal review must be submitted at your Verification Interview. Applicants have 30 days from the day the eligibility decision was made to file an appeal. Your local Employment and Financial Support office will respond in writing to your internal appeal within 10 days. Call your local Employment and Financial Support office for more information about how to request an internal review.

If you disagree with the internal review decision, you may file an appeal regarding eligibility or entitlement decisions with the Social Benefits Tribunal. You can not appeal an eligibility decision for a benefit that is discretionary. Instructions for filing an appeal with the Tribunal are sent with your notice of decision letter. Call your local Employment and Financial Support office for more information about the Social Benefits Tribunal.

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