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2008 Departmental Accessibility Plans
Finance |
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| Environmental Scan |
| In 2008, our focus will be on helping other departments promote accessibility through technology. |
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| Our Customers |
- Council
- York Region residents
- Direct service departments in York Region
- Regional staff
- Development industry
- Vendors, suppliers, and bidders in public procurement processes
- Area municipalities
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| Accessibility Statement |
| We will continue to increase awareness of disabilities amongst our staff and support operating departments in their efforts to improve accessibility to York Region services. |
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Finance
Progess Report on Accessibility Achievements - 2007 |
Barrier Identified
(Gives a description of the barrier and indicates where the barrier was found. For example, was the barrier in a program, service, by-law, policy, practice or facility?) |
Barrier Type
(Indicates the type(s) of barrier (physical, architectural, informational, communicational, attitudinal, technological, policy/practice) |
Disability Type
(Indicates the type(s) of disability affected by the barrier (physical, sensory, cognitive or other) |
How the barrier was addressed
(Describes the action taken to identify, remove or prevent the barrier) |
| Making Regional Services More Accessible |
| Investigate corporate applicability of new technology called TextNet to replace TTY systems. |
Technological
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Sensory |
TEXTNET provides a more effective solution for Regional staff to serve customers who call that are deaf, deafened, or hard of hearing than the existing TTY machines currently deployed. The TEXTNET solution offers staff better functionality and the ability to forward calls from their own desk. The cost for migration to the TEXTNET solution is nominal. It is recommended that the Region plan to migrate to the TEXTNET solution in early 2008. |
| Support Corporate Communications in their plan to increase the level of accessibility of Regional web pages. |
Technological |
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Supporting Corporate Communications by assisting them in looking into new technologies to make the website more accessible, and in developing a corporate strategic plan to make it more accessible. The Information Technology Branch plays a support role where there is an identified need. The costs will be assessed once a solution is determined and will be incorporated. |
| Chaging Attitudes and Raising Awareness |
| Increase awareness of staff to the needs of persons with disabilities through staff participation in inclusivity training. |
Attitudinal |
All |
10 employees have completed training.. | |
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Finance - 2008
Barrier Identification for 2008 |
By-laws, policies and practices to be reviewed
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Methods to be used to identify the barrier
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Timing
(When will this be completed? The timing for addressing a barrier does not necessarily have to be set within 2008. The nature of the action may be phased in over a number of months or years depending on the resources and priorities of the Department) |
| Making Regional Services More Accessible |
Study and document how municipalities across Ontario are using technology solutions to overcome various accessibility barriers.
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Survey municipalities, with follow-up site visits where appropriate. Discuss findings with appropriate support agencies to confirm suitability where possible. |
Fall 2008 | |
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Finance - 2008
Barrier That Will Be Addressed for 2008 |
Barrier Identified
(1)
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Barrier Type
(2)
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Disability Type
(3) |
What will be gained by removing or preventing the barrier
(4) |
Means to prevent/remove the barrier
(5) |
Indicators of success
(6) |
Timing
(7) |
| Making Regional Services More Accessible |
| The capabilities of the existing TTY devices limit York Region's ability to effectively deliver services and information to our customers. |
Technological, Communicational |
Sensory |
Through new business solutions, TTY type calls can be handled and routed more easily to ensure the right staff addresses a customer-specific issue. |
Migrate the existing Business Call Centres from TTY devices to a networked solution called TEXTNET. |
Call volumes to the TEXTNET service will increase over the existing TTY call volumes.
An exit survey within the system may be implemented as an automated feature or with a live operator after the customer has received the services they inquired about for feedback and usage information. |
Third quarter of 2008 |
| Changing Attitudes and Raising Awareness |
| Increase awareness of staff to the needs of persons with disabilities through staff participation in inclusivity training. |
Attitudinal |
All |
Will provide staff with an introduction to the information to effectively and respectfully serve persons with disabilities. |
10 employees in the Finance Department will participate in the inclusivity and accessibility training course being offered corporately. |
Staff awareness is raised and staff report having a better understanding of the needs of people with disabilities. |
2008 - Ongoing |
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