2009_corporate

Table of Contents

Regional Overview

York Region's 2009 Accessibility Plan Summary

1.	Helping People Live Independently
2.	Making it Easier to Move Around the Region
3.	Making Regional Services More Accessible
4.	Making it Easier to Participate in Regional Gouvernment
5.	Changing Attitudes and Raising Awareness
Conclusion

Departmental Accessibility Plans

Community and Health Services

Corporate Services

Environmental Services

Finance

Office of the Chief Administrative Office

Planning and Development Services

Transportation Services

York Regional Police

Corporate Services

Environmental Scan

Implementation of high priority recommendations to improve accessibility at the Administrative Centre and other prioritized facilities;
Escalation in construction costs for renovations or new buildings; and
Review of Council and Committee processes to identify and remove any existing barriers.

Our Customers

Regional Chair and Members of Council
Police Services Board
The public
Regional employees
Direct service departments
Other municipalities and government agencies

Accessibility Statement

Corporate Services will continue to improve customer service by focusing on improving our work environment, with a goal of barrier-free facilities and services for our citizens, customers and staff.

Corporate Services
Progress Report on Accessibility Achievements - 2008

Barrier Identified (Gives a description of the barrier and indicates where the barrier was found. For example, was the barrier in a program, service, by-law, policy, practice or facility?)	Barrier Type (Indicates the type(s) of barrier (physical, architectural, informational, communicational, attitudinal, technological, policy/practice)	Disability Type (Indicates the type(s) of disability affected by the barrier (physical, sensory, cognitive, mental illness or other)	How the barrier was addressed (Describes the action taken to identify, remove or prevent the barrier)
Helping People Live Independently
Property Services Ramp at the Ceremonial entrance of the Administrative Centre.	Architectural	Physical	Architect and ODA Consultant review in progress.
Property Services Salad bar area in the cafeteria at the Administrative Centre.	Physical	Physical	Architect and ODA Consultant review in progress.
Property Services Lighting in the washrooms of the Administrative Centre.	Physical	Sensory	Ballasts, devices in lights used to stabilize the electrical current flow into fluorescent bulbs, were replaced, light levels were tested and proven to be sufficient.
Property Services Internal spaces signs at the Administrative Centre.	Informational	Sensory	Due to a number of corporate re-organizations, installation of signs will be completed in 2009.
Property Services Elevators of the Administrative Centre.	Physical	Sensory	Upgrades complete.
Property Services Accessibility throughout the Administrative Centre.	Physical	Physical	Wheelchair was purchased and located at the Information Kiosk for use.
Property Services Exposed hot water pipes under the sinks in the washrooms and first aid room at the Administrative Centre.	Physical	Physical	Insulation was added to the pipes, and this application is complete.
Property Services Door to the Corporate Learning Centre at the South Services Centre.	Physical	Physical	Power door operators installed.
Changing Attitudes and Raising Awareness
Human Resources Employee workplace modification or accommodation supports.	Informational	All	Question included and information gathered from employee satisfaction survey.
Human Resources Increase awareness of employer to needs of employees experiencing mental illness disabilities in the workplace.	Attitudinal	Mental Illness	Training planned for the staff in 2009.
Increase awareness of staff to the needs of people with disabilities through staff participation in inclusivity training.	Attitudinal	All	Three staff from Corporate Services have completed the 'Just Ask' inclusivity training.

Corporate Services
Barrier Identification for 2009

By-laws, policies and practices to be reviewed	Methods to be used to identify the barrier	Timing (When will this be completed? The timing for addressing a barrier does not necessarily have to be set within 2009. The nature of the action may be phased in over a number of months or years depending on the resources and priorities of the Department)
Making Regional Services More Available
Investigate the possibility of converting the two washrooms at the north entrance of the Administrative Centre to a unisex accessible washroom.	Hire a consultant to conduct a study on the two washrooms.	2009
Investigate the possibility of installing voice-activated floor announcements in the elevators at the Administrative Centre.	Hire a contractor to review the possibility of installing floor announcements in the elevators.	2009
Changing Attitudes and Raising Awareness
Review department's internal policies, practices and procedures to ensure incorporation of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) Customer Service Regulation's core principles of independence, integration and equal opportunity.	A comprehensive review of all internal departmental policies, practices and procedures to identify gaps in the core principles of independence, integration, and equal opportunity.	2009

Corporate Services
Barriers That Will Be Addressed for 2009

Barrier Identified (Indicate where the barrier was found)	Barrier Type (Indicate the type of barrier - physical, architectural, informational, communicational, attitudinal, technological, policy/practice)	Disability Type (Indicate the type of disability affected by the barrier - physical, sensory, cognitive, mental illness or other)	What will be gained by removing or preventing the barrier (Indicate how accessibility will be enhanced by removing or preventing this barrier)	Means to prevent/remove the barrier (Describe what action will be taken to remove and/or prevent the barrier)	Indicators of success (Indicate how customer service will be improved by removing or preventing this barrier. Also indicate any other measure(s) that will be used to determine whether or not the Department was successful in removing and/or preventing this barrier)	Timing (The timing for addressing a barrier does not necessarily have to be set in 2009; the nature of the action may be phased in over a number of months or years depending on the resources and priorities of the Department)
Making Regional Services More Accessible
Property Services Ramp at the ceremonial entrance of the Administrative Centre.	Architectural	Physical	Ramp will be redesigned for easier access for people with a physical disability.	Ramp handrails will be modified and a flat transition area added.	Modified ramp will allow for increased accessibility by people with disabilities.	2009
Property Services Salad bar area in the cafeteria at the Administrative Centre.	Physical	Physical	Salad bar area will be redesigned to remove barriers to accessibility for people with disabilities.	The design will allow for people with disabilities to have better access to the salad bar area.	Salad bar area will be more accessible for people with disabilities.	2009
Property Services Parking lot at 22 Prospect Street.	Architectural	Physical	Parking lot and main entrance area will be redesigned to include a ramp and an accessible parking spot.	Site will be modified to accommodate accessible parking.	Site will be more accessible for people with physical disabilities.	2009
Property Services Internal office signs at the Administrative Centre.	Informational	Sensory	More effective way-finding for people with sensory disabilities.	New signs will be installed in all internal office spaces with colour contrasting and letter sizing, making way-finding easier for people with sensory disabilities.	All offices will be more easily identified, improving way-finding.	2009
Property Services York Regional Police's elevator in the Administrative Centre.	Physical	Sensory	Elevator will be brighter and added handrails will enhance accessibility for people with disabilities.	Brighter lighting and smaller handrails will be added.	York Regional Police's headquarters will be more accessible for people with all disability types.	2009