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| Finance |
Environmental Scan
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| In 2009 our focus will be on helping other departments deliver more accessible services through the use of technology. |
Our Customers
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- Council
- Residents of York Region
- Direct service departments in York Region
- Regional staff
- Development industry
- Vendors, suppliers and bidders in public procurement processes
- Area municipalities
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Accessibility Statement
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We will continue to:
- increase staff's awareness of different types of disabilities and,
- support departments in their efforts to improve accessibility to York Region services.
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Finance
Progress Report on Accessibility Achievements - 2008
Barrier Identified
(Gives a description of the barrier and indicates where the barrier was found. For example, was the barrier in a program, service, by-law, policy, practice or facility?) |
Barrier Type
(Indicates the type(s) of barrier (physical, architectural, informational, communicational, attitudinal, technological, policy/practice) |
Disability Type
(Indicates the type(s) of disability affected by the barrier (physical, sensory, cognitive, mental illness or other) |
How the barrier was addressed
(Describes the action taken to identify, remove or prevent the barrier) |
| Making Regional Services More Accessible |
| Study and document how municipalities across Ontario are using technology to remove various accessibility barriers. |
Technological |
Sensory |
This initiative is in the planning stages and will proceed in 2009. |
| The capabilities of the existing TTY devices limit York Region's ability to effectively deliver services and information to our customers. |
Technological, Communicational |
Sensory |
This initiative is in the planning stages and will proceed in 2009. We are planning to change TTY devices in the Region's Business Call Centres to TEXTNET, a PC based, easy to use, digital solution, to directly connect callers who are deaf, deafened or hard of hearing to the staff member best able to help them. |
| Changing Attitudes and Raising Awareness |
Increase awareness of staff to the needs of people with disabilities through staff participation in inclusivity training.
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Attitudinal |
All |
Two staff from Finance have completed the 'Just Ask' Inclusivity Training. |
Finance
Barrier Identification for 2009
| By-laws, policies and practices to be reviewed |
Methods to be used to identify the barrier |
Timing
(When will this be completed?
The timing for addressing a barrier does not necessarily have to be set within 2009. The nature of the action may be phased in over a number of months or years depending on the resources and priorities of the Department) |
| Making Regional Services More Accessible |
| Study and document how municipalities across Ontario are using technology to remove accessibility barriers. |
Survey municipalities, with follow-up site visits where appropriate. Discuss findings with disability support agencies to confirm suitability where possible. |
Fall 2009 |
| Changing Attitudes and Raising Awareness |
| Review department's internal policies, practices and procedures to ensure incorporation of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) Customer Service Regulation's core principles of independence, integration, and equal opportunity. |
A comprehensive review of all internal departmental policies, practices and procedures to identify gaps in the core principles of independence, integration, and equal opportunity. |
2009 |
Finance
Barriers That Will Be Addressed for 2009
Barrier Identified
(Indicate where the barrier was found) |
Barrier Type
(Indicate the type of barrier - physical, architectural, informational, communicational, attitudinal, technological, policy/practice) |
Disability Type
(Indicate the type of disability affected by the barrier - physical, sensory, cognitive, mental illness or other) |
What will be gained by removing or preventing the barrier
(Indicate how accessibility will be enhanced by removing or preventing this barrier) |
Means to prevent/remove the barrier
(Describe what action will be taken to remove and/or prevent the barrier) |
Indicators of success
(Indicate how customer service will be improved by removing or preventing this barrier. Also indicate any other measure(s) that will be used to determine whether or not the Department was successful in removing and/or preventing this barrier) |
Timing
(The timing for addressing a barrier does not necessarily have to be set in 2009; the nature of the action may be phased in over a number of months or years depending on the resources and priorities of the Department) |
| Making Regional Services More Accessible |
| The capabilities of the existing TTY devices limit York Region's ability to effectively deliver services and information to our customers. |
Technological, Communicational |
Sensory |
Through new business solutions, TTY type calls can be handled and routed more easily to ensure the right staff addresses a customer-specific issue. |
Change TTY devices in the Region's Business Call Centres to a networked solution called TEXTNET or some newer technology. |
Call volumes are expected to increase. An exit survey within the system may be implemented to gather feedback and usage information. This may be automated or with a live operator after the customer has received the services they inquired about.
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This initiative is continued from 2008 and will be completed in 2009. | |
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