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YORK REGION>Services>Accessibility Planning
 
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Accessing York 2010
 
Table of Contents
 
Message from Regional Council
Message from the York Region Accessibility Advisory Committee
Acknowledgements
Let Us Know What You Think
 
Regional Overview
Introduction
Accessibility Planning in York Region
 
York Region's 2010 Accessibility Plan
Executive Summary
1. Helping People Live Independently
2. Making it Easier to Move Around the Region
3. Making Regional Services More Accessible
4. Making it Easier to Participate in Regional Government
5. Changing Attitudes and Raising Awareness
Conclusion
 
Departmental Accessibility Plans
Community and Health Services
Corporate Services
Environmental Services
Finance
Office of the Chief Administrative Officer
Planning and Development Services
Transportation Services
York Regional Police
 

Corporate Services

Environmental Scan

  • Implementation of high priority recommendations to improve accessibility at the Administrative Centre and other prioritized facilities.
  • Escalation in construction costs for renovations or new buildings.
  • Review of Council and Committee processes to identify and remove any existing barriers.
  • Continued enhancement of the work environment through accessible hiring policies and practices.

Our Customers

  • Regional Chairman and Members of Council
  • Police Services Board
  • The Public
  • Regional Employees
  • Direct Service Departments
  • Other Municipalities and Government Agencies

Accessibility Statement

The Corporate Services Department will continue to improve customer service by focusing on improving accessibility in the work environment. This will be accomplished through design and renovations of Regional facilities and the enhancement of existing practices and procedures to better serve the needs of citizens, customers and staff.

Accessible Customer Service

York Region is committed to providing its goods and services in ways that respect the dignity and independence of people with disabilities, allowing them to benefit from the same services, in the same places and in a similar way
as other customers. York Region has developed an Accessible Customer Service Policy to govern how we offer goods and services to people with disabilities. This includes training all staff, volunteers and contractors serving the public on our behalf about how to serve our customers with disabilities.
Visit www.york.ca to learn more about accessible customer service at York Region.


The following is a list of the table header meanings:

Progress Report on Accessibility Achievements - 2009
Barrier Identified Gives a description of the barrier and indicates where the barrier was found.
For example, was the barrier in a program, service, by-law, policy, practice or facility?
Barrier Type Indicates the type(s) of barrier (physical, architectural, informational, communicational, attitudinal, technological, policy/practice).
Disability Type Indicates the type(s) of disability affected by the barrier (physical, sensory, cognitive, mental illness or other).
How the barrier was addressed Describes the action taken to identify, remove or prevent the barrier.
Barrier Identification for 2010
By-laws, policies and practices to be reviewed Indicate what will be reviewed to identify barriers.
Methods to be used to identify the barrier Describe the method used to identify barriers.
Timing When will this be completed? The timing for addressing a barrier does not necessarily have to be set within 2010. The nature of the action may be phased in over a number of months or years depending on the resources and priorities of the Department.
Barriers That Will Be Addressed for 2010
Barrier Identified Indicate where the barrier was found.
Barrier Type Indicate the type(s) of barrier – physical, architectural, informational, communicational, attitudinal, technological, policy/practice.
Disability Type Indicate the type(s) of disability affected by the barrier – physical, sensory, cognitive, mental illness or other.
What will be gained by removing or preventing the barrier Indicate how accessibility will be enhanced by removing or preventing this barrier.
Means to prevent/remove the barrier Describe what action will be taken to remove and/or prevent the barrier.
Indicators of success Indicate how customer service will be improved by removing or preventing this barrier. Also indicate any other measure(s) that will be used to determine whether or not the Department was successful in removing and/or preventing this barrier.
Timing The timing for addressing a barrier does not necessarily have to be set in 2010; the nature of the action may be phased in over a number of months or years depending on the resources and priorities of the Department.

 

Corporate Services
Progress Report on Accessibility Achievements - 2009

Barrier Identified Barrier Type Disability Type How the barrier was addressed
Making Regional Services More Accessible
Property Services
Ramp at the ceremonial entrance of the Administrative Centre.
Architectural
Physical
 Newly designed ramp and handrails have been installed for easier access for people with physical disabilities.
Property Services
Salad bar area in the cafeteria at the Administrative Centre.
Physical
Physical
 The redesigned salad bar area is now more accessible for people with disabilities.
Property Services
Internal office signs at the Administrative Centre.
Informational
Sensory
 Improved wayfinding makes the Administrative Centre more accessible for people with sensory disabilities.
Property Services
York Regional Police's (YRP) elevator in the Administrative Centre.
Physical
Sensory
 Brighter lighting, smaller handrails and a hands free phone will make the York Regional Police elevator more accessible.
Investigate the possibility of
converting the two washrooms at the north entrance of the Administrative Centre to a unisex accessible washroom.
Architectural

Physical

 Architect and ODA Consultant review was completed.
Investigate the possibility of installing voice activated floor announcements in the elevators at the Administrative Centre.
Communicational
Sensory
 A review to install voice activated floor announcements in the elevators at the Administrative Centre was completed.
Making it Easier to Participate in Regional Government
Office of the Regional Clerk
Access to Committee information and documents for York Region Accessibility Advisory Committee meetings.
Policy/Practice
Sensory,
Cognitive
 Printed materials for committee meetings are now provided in alternate formats upon request promoting increased participation of members in committee meetings.
Changing Attitudes and Raising Awareness
Review department's internal policies, practices and procedures to ensure incorporation of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) Accessibility Standards for Customer Service core principles of independence, integration and equal opportunity.
Policy/Practice
All
 A review of all internal departmental policies, practices and procedures to identify gaps in the core principles of independence, integration and equal opportunity was completed.


Corporate Services
Barrier Identification for 2010

By-laws, policies and practices to be reviewed Methods to be used to identify the barrier Timing
Changing Attitudes and Raising Awareness
Incorporate the Accessible Customer Service Policy into specific departmental policies and practices. Internal departmental policies and practices will be reviewed against the corporate Accessible Customer Service Policy.
2010


Corporate Services
Barriers That Will Be Addressed for 2010

Barrier Identified Barrier Type Disability Type What will be gained by removing or preventing the barrier Means to prevent/remove the barrier Indicators of success Timing
Making Regional Services More Accessible
Property Services
Distance to accessible washrooms from the Seminar Room and Council Chambers at the north entrance of the Administrative Centre.
Architectural
Physical
 Accessible washrooms will be located closer to the Seminar Room and Council Chambers at the north entrance of the Administrative Centre for use by people with disabilities. The two washrooms at the north entrance of the Administrative Centre will be converted to one unisex accessible washroom for use by people with disabilities. An accessible washroom will be located closer to the Seminar Room and Council Chambers at the north entrance of the Administrative Centre.
2010
Property Services
Wayfinding for people with low vision while using the elevators in the Administrative Centre.
Communicational
Sensory
 More effective wayfinding when using the elevators in the Administrative Centre for people with vision loss. Voice activated floor announcements will be installed in the elevators located in the Administrative Centre. It will be easier for people with low vision to find their way around the Administrative Centre.
2010
Property Services
Wayfinding for people with disabilities looking for direction at the Administrative Centre.
Communicational
All
 More effective wayfinding for visitors with disabilities at the Administrative Centre. Electronic directory in the Great Hall of the Administrative Centre will have accessibility features, including a feature that can raise or lower the information in the display. It will be easier for people with disabilities to find their way around the Administrative Centre.
2010
Property Services
Safety mechanisms for people with disabilities using the accessible washrooms located on the ground floor of the Administrative Centre.
All
All
 Increased safety for people with disabilities while using accessible washrooms on the ground floor of the Administrative Centre. Distress alarms will be installed in the accessible washrooms on the ground floor of the Administrative Centre. A person with a disability using the accessible washrooms will be able to call security for assistance, if in distress.
2010
Making Regional Services More Accessible
Property Services
Act as departmental lead for the corporate implementation of the requirements of the proposed Accessible Built Environment Standard under the AODA.
Policy/Practice
All
 York Region will be better prepared to meet the requirements of the regulation when it is passed into law. Work collaboratively with the Community and Health Services Department (corporate AODA lead) to monitor standard development activities, prepare for implementation requirements and to report development activities to senior management and Council. Increased access for people with disabilities to York Region's Built Environment.

2010
Ongoing

Property Services
Architectural plans for the proposed Central Services Centre.
Physical,
Architectural
All
 Increased accessibility for people with disabilities while visiting or working at the proposed Central Services Centre. An accessibility consultant will be hired to provide recommendations on accessibility features to be included in the Centre's design, in accordance with requirements of the AODA Accessible Built Environment Standard. Architectural plans will be presented to the YRAAC, for feedback. It will be easier for people with disabilities to access the Central Services Centre facility.
2010/2011
Human Resource Services
Act as departmental lead for the corporate implementation of the requirements of the proposed Accessible Employment Standard under the AODA.
Policy/Practice
All
 York Region will be better prepared to meet the requirements of the regulation when it is passed into law. Work collaboratively with the Community and Health Services Department (corporate AODA lead) to monitor standard development activities, prepare for implementation requirements and to report development activities to senior management and Council. Increased access for people with disabilities to York Region employment.
2010
Ongoing
 
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