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Accessing York 2010
 
Table of Contents
 
Message from Regional Council
Message from the York Region Accessibility Advisory Committee
Acknowledgements
Let Us Know What You Think
 
Regional Overview
Introduction
Accessibility Planning in York Region
 
York Region's 2010 Accessibility Plan
Executive Summary
1. Helping People Live Independently
2. Making it Easier to Move Around the Region
3. Making Regional Services More Accessible
4. Making it Easier to Participate in Regional Government
5. Changing Attitudes and Raising Awareness
Conclusion
 
Departmental Accessibility Plans
Community and Health Services
Corporate Services
Environmental Services
Finance
Office of the Chief Administrative Officer
Planning and Development Services
Transportation Services
York Regional Police
 

Environmental Services

Environmental Scan

Our innovative staff provide environmental services that protect health and the environment and meet the needs of our thriving communities. The long-term vision of the department is to provide environmentally sustainable services through integrated efforts in an organizational culture of opportunity, trust, leadership and partnership.

Our Customers

The Regional Municipality of York is made up of the following nine local municipalities: Aurora, East Gwillimbury, Georgina, King, Markham, Newmarket, Richmond Hill, Vaughan and Whitchurch-Stouffville. Our diverse region is a unique combination of urban centres and rural areas that sits on the northern border of the Greater Toronto Area. York Region is one of six regional governments in Ontario and was created on January 1, 1971, by the provincial government.

In general, York Region provides services and programs that are best delivered across wide areas or those requiring large-scale coordination. The nine local municipalities provide programs and services that are more local in nature. The Municipal Act, 2001, is the Provincial legislation that outlines the areas of regional and local municipal responsibility. The following list shows the range of services provided at the regional and local municipal levels.

Accessibility Statement

To plan and provide accessible, safe, quality, cost-effective environmental services that grant universal access for pedestrians at the department's public depots, public events and through its communication efforts.

The following is a list of the table header meanings:
Progress Report on Accessibility Achievements - 2009
Barrier Identified Gives a description of the barrier and indicates where the barrier was found.
For example, was the barrier in a program, service, by-law, policy, practice or facility?
Barrier Type Indicates the type(s) of barrier (physical, architectural, informational, communicational, attitudinal, technological, policy/practice).
Disability Type Indicates the type(s) of disability affected by the barrier (physical, sensory, cognitive, mental illness or other).
How the barrier was addressed Describes the action taken to identify, remove or prevent the barrier.
Barrier Identification for 2010
By-laws, policies and practices to be reviewed Indicate what will be reviewed to identify barriers.
Methods to be used to identify the barrier Describe the method used to identify barriers.
Timing When will this be completed? The timing for addressing a barrier does not necessarily have to be set within 2010. The nature of the action may be phased in over a number of months or years depending on the resources and priorities of the Department.
Barriers That Will Be Addressed for 2010
Barrier Identified Indicate where the barrier was found.
Barrier Type Indicate the type(s) of barrier – physical, architectural, informational, communicational, attitudinal, technological, policy/practice.
Disability Type Indicate the type(s) of disability affected by the barrier – physical, sensory, cognitive, mental illness or other.
What will be gained by removing or preventing the barrier Indicate how accessibility will be enhanced by removing or preventing this barrier.
Means to prevent/remove the barrier Describe what action will be taken to remove and/or prevent the barrier.
Indicators of success Indicate how customer service will be improved by removing or preventing this barrier. Also indicate any other measure(s) that will be used to determine whether or not the Department was successful in removing and/or preventing this barrier.
Timing The timing for addressing a barrier does not necessarily have to be set in 2010; the nature of the action may be phased in over a number of months or years depending on the resources and priorities of the Department.

Environmental Services
Progress Report on Accessibility Achievements - 2009

Barrier Identified Barrier Type Disability Type What will be gained by removing or preventing the barrier
Making Regional Services More Accessible
Waste Management
Review of communication materials identified two brochures to be revised to enhance accessibility.
Informational, Communicational
Sensory,
Cognitive
 Multiple brochures are being merged into one comprehensive guide which will include accessibility features such as larger font, colour, contrast and plain language use.
Water and Wastewater
Revise web pages to increase access to information.
Informational
Sensory,
Cognitive
 The New Water for Tomorrow website was redesigned to include larger font, colour, contrast and plain language use.
Community Environmental Centre in Vaughan.
Physical,
Architectural
All
 Implemented design recommendations provided in feedback from the York Region Accessibility Advisory Committee, including accessible washroom features.
Making it Easier to Participate in Regional Government
Access to public consultation facilities.
Architectural,
Physical
Physical,
Sensory
 The Region's Accessible Meeting and Multiple Format Guidelines will be used to assess the accessibility of the public consultations facilities currently being used.
Changing Attitudes and Raising Awareness
Review department's internal policies, practices and procedures to ensure incorporation of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) Accessibility Standards for Customer Service core principles of independence, integration and equal opportunity.
Policy/Practice
All
 A review of all internal departmental policies, practices and procedures to identify gaps in the core principles of independence, integration and equal opportunity was completed.


Environmental Services
Barrier Identification for 2010

By-laws, policies and practices to be reviewed Methods to be used to identify the barrier Timing
Making Regional Services More Accessible
Community Environmental Centre (CEC) in Richmond Hill.
Richmond Hill CEC's architectural design plans to be presented to the York Region Accessibility Advisory Committee for review and feedback.
December 2010
Changing Attitudes and Raising Awareness
Incorporate the Accessible Customer Service Policy into specific departmental policies and practices.
Internal departmental policies and practices will be reviewed against the corporate Accessible Customer Service Policy.
2010


Environmental Services
Barrier Identification for 2010

Barrier Identified Barrier Type Disability Type What will be gained by removing or preventing the barrier Means to prevent/remove the barrier Indicators of success Timing
Making Regional Services More Accessible
Website Access Informational,
Technological		 Sensory Improved access to information on the website for people with sensory disabilities. Review the departmental web pages to identify business critical information and revise the selected web pages to include an audio file option. Greater access to website information by adding an audio file option.
December
2010
Event Registration Forms Policy/Practice All Increase access to the York Children's Water Festival for students with disabilities. Improve the York Children's Water Festival online registration form by requesting more details on accommodation needs so that reasonable efforts can be made to accommodate students with disabilities. Students with disabilities will be able to attend the event with a greater sense of independence.
December
2010

 
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