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Accessing York 2010
 
Table of Contents
 
Message from Regional Council
Message from the York Region Accessibility Advisory Committee
Acknowledgements
Let Us Know What You Think
 
Regional Overview
Introduction
Accessibility Planning in York Region
 
York Region's 2010 Accessibility Plan
Executive Summary
1. Helping People Live Independently
2. Making it Easier to Move Around the Region
3. Making Regional Services More Accessible
4. Making it Easier to Participate in Regional Government
5. Changing Attitudes and Raising Awareness
Conclusion
 
Departmental Accessibility Plans
Community and Health Services
Corporate Services
Environmental Services
Finance
Office of the Chief Administrative Officer
Planning and Development Services
Transportation Services
York Regional Police
 

Finance

Environmental Scan

In 2010, the Finance Department will focus on ensuring that procurement processes incorporate the requirements of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), Accessibility Standards for Customer Service Regulation and the corporate Accessible Customer Service Policy. The department will help other departments deliver more accessible service through the use of technology.

Our Customers

  • Council
  • Residents of York Region
  • Direct service departments in York Region
  • Regional staff
  • Development industry
  • Vendors, suppliers and bidders in public procurement processes
  • Area municipalities

Accessibility Statement

The Finance Department will continue to:

  • Make every effort to ensure compliance with both the Ontarians with Disabilities Act, 2001 (ODA) and AODA where appropriate.
  • Increase awareness of disabilities amongst our staff.
  • Support operating departments in their efforts to improve accessibility to York Region services.
The following is a list of the table header meanings:

Progress Report on Accessibility Achievements - 2009
Barrier Identified Gives a description of the barrier and indicates where the barrier was found.
For example, was the barrier in a program, service, by-law, policy, practice or facility?
Barrier Type Indicates the type(s) of barrier (physical, architectural, informational, communicational, attitudinal, technological, policy/practice).
Disability Type Indicates the type(s) of disability affected by the barrier (physical, sensory, cognitive, mental illness or other).
How the barrier was addressed Describes the action taken to identify, remove or prevent the barrier.
Barrier Identification for 2010
By-laws, policies and practices to be reviewed Indicate what will be reviewed to identify barriers.
Methods to be used to identify the barrier Describe the method used to identify barriers.
Timing When will this be completed? The timing for addressing a barrier does not necessarily have to be set within 2010. The nature of the action may be phased in over a number of months or years depending on the resources and priorities of the Department.
Barriers That Will Be Addressed for 2010
Barrier Identified Indicate where the barrier was found.
Barrier Type Indicate the type(s) of barrier – physical, architectural, informational, communicational, attitudinal, technological, policy/practice.
Disability Type Indicate the type(s) of disability affected by the barrier – physical, sensory, cognitive, mental illness or other.
What will be gained by removing or preventing the barrier Indicate how accessibility will be enhanced by removing or preventing this barrier.
Means to prevent/remove the barrier Describe what action will be taken to remove and/or prevent the barrier.
Indicators of success Indicate how customer service will be improved by removing or preventing this barrier. Also indicate any other measure(s) that will be used to determine whether or not the Department was successful in removing and/or preventing this barrier.
Timing The timing for addressing a barrier does not necessarily have to be set in 2010; the nature of the action may be phased in over a number of months or years depending on the resources and priorities of the Department.


Finance
Progress Report on Accessibility Achievements - 2009

Barrier Identified Barrier Type Disability Type How the barrier was addressed
Making Regional Services More Accessible
The capabilities of the existing TTY devices limit York Region's ability to effectively deliver services and information to our customers.
Communicational, Technological
Sensory

Additional local product offerings have been assessed by staff to determine the best solution for York Region.

Converting our existing TTY devices to the new selected technology and staff training is planned for 2010.

Study and document how
municipalities across Ontario are using technology to remove accessibility barriers.
Technological
Physical, Sensory, Cognitive
 Several municipalities in Ontario have responded to York Region's inquiries regarding technology solutions deployed to remove accessibility barriers.
This project was delayed in 2009 due to the H1N1 event and will be completed in 2010.
Changing Attitudes and Raising Awareness
Review department's internal policies, practices and procedures to ensure incorporation of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) Accessibility Standards for Customer Service core principles of independence, integration and equal opportunity.
Policy/Practice
All
 A review of internal departmental policies, practices and procedures to identify gaps in the core principles of independence, integration and equal opportunity was completed.
The department's internal policies, practices and procedures were not in conflict with the Regulation.


Finance
Barrier Identification for 2010

By-laws, policies and practices to be reviewed Methods to be used to identify the barrier Timing
Changing Attitudes and Raising Awareness
Incorporate the Accessible Customer Service Policy into specific departmental policies and practices. Internal departmental policies and practices will be reviewed against the corporate Accessible Customer Service Policy.
2010


Finance
Barrier That Will Be Addressed for 2010

Barrier Identified Barrier Type Disability Type What will be gained by removing or preventing the barrier Means to prevent/remove the barrier Indicators of success Timing
Making Regional Services More Accessible
Incorporate the Information and Communications Standard into the organization when it is passed as law. Informational
Communicational
Technological
 Sensory Cognitive Improved access to public documents, information and the York Region website. Support the information technology and finance needs of the CAO's Office in their effort to implement the Accessible Information and Communications standard under the AODA.
 Website will be updated and documentation modified. Pending timing and requirements of the final Information and Communications Standard.
Contracts/tenders availability in alternate formats. Policy/
Practice		 All Public tender documentation will be available in alternate formats if required.
People with disabilities have improved access to public tender documentation.		 York Region's website and documentation will be modified to clearly indicate that alternate formats are available. Website will be updated and documentation modified.
June 2010

 
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