Accessible Customer Service Policy

On November 19, 2009, York Regional Council endorsed the York Region Accessible Customer Service Policy. To view the policy in pdf format, choose from the following options:

• Summary Version - York Region Accessible Customer Service Policy
• Complete Version - York Region Accessible Customer Service Policy

Under the Accessibility Standards for Customer Service (Ontario Regulation 429/07) of the Accessibility for Ontarians with Disabilities Act (AODA), the Regional Municipality of York is required to establish a policy governing the provision of its goods and services to persons with disabilities. The policy must provide corporate direction on the following:

• Use of assistive devices that enable a person to access Regional goods and services.
• Use of service animals and support persons in Regional facilities and programs.
• Procedure to notify the public of temporary disruptions to goods or services.
• Process for receiving and responding to feedback on how services are provided to people with disabilities.
• Customer service training to staff, volunteers and agents who provide direct service to the public on the Region's behalf about the provision of goods and services to people with disabilities.

Copies of the Accessible Customer Service Policy are available in alternate formats, upon request. To request an alternate format, please contact us.