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Our Customers
- Council
- Residents of York Region
- Direct service departments in York Region
- Regional staff
- Development industry
- Vendors, suppliers and bidders in public procurement processes
- Area municipalities
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Accessibility Statement
We will continue to increase awareness of disabilities amongst our staff and support operating departments in their efforts to improve accessibility to York Region services.
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Progress Report on Accessibility Achievements - 2006
| Barrier Identified(1) |
Barrier Type(2) |
Disability Type(3) |
How the barrier was addressed(4) |
| Making Regional Services More Accessible |
| In consultation with Regional departments, implement where appropriate, TTY technology to address accessibility concerns. |
Technological |
Sensory |
Eight TTY machines have been deployed at various Regional call centres. |
| Changing Attitudes and Raising Awareness |
| Increase awareness of staff to the needs of persons with disabilities through staff participation in inclusivity training. |
Attitudinal |
All |
Seven employees have attended training. |
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Barrier Identification for 2007
| By-laws, policies and practices to be reviewed |
Methods to be used to identify the barrier |
Timing(5) (when will this be completed?) |
| Making Regional Services More Accessible |
| Investigate corporate applicability of new technology called TextNet to replace TTY systems. |
Research this technology through consultation with Canadian Hearing Society and TextNet. |
2007 |
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Barriers That Will Be Addressed for 2007
| Barrier Identified (8) |
Barrier Type(9) |
Disability Type(10) |
How the barrier was addressed(11) |
Means to prevent/ remove the barrier(12) |
Indicators of Success(13) |
Timing(14) (when will this be completed?) |
| Making Regional Services More Accessible |
| Support Corporate Communications in their plan to increase the level of Accessibility of Regional web pages. |
Technical |
Sensory |
Better access to information about the Region and services available through the web site. |
Support Corporate Communications by assisting them in looking into new technologies to make the web site more accessible and in developing a corporate strategic plan to make it more accessible. The Information Technology Branch plays a support role where there is an identified need. The costs will be assessed once a solution is determined and will be incorporated into the initiating Department's budget. |
Fewer incidents of user-identified situations where York Region web information was not accessible. |
2007 |
| Changing Attitudes and Raising Awareness |
| Increase awareness of staff to the needs of persons with disabilities through staff participation in inclusivity training. |
Attitudinal |
All |
Will provide staff with an introduction to the information to effectively and respectfully serve persons with disabilities. |
Eight employees in the Finance Department will participate in the inclusivity and accessibility training course being offered corporately. |
Staff awareness is raised and staff report having a better understanding of the needs of people with disabilities. |
2007 |
(1) Gives a description of the barrier and indicates where the barrier was found. For example was the barrier in a program, service, by-law, policy, practice and facility.
(2) Indicates the type(s) of barrier (physical, architectural, informational, communicational, attitudinal, technological, policy/practice).
(3) Indicates the type(s) of disability affected by the barrier (physical, sensory, cognitive or other)
(4) Describes the action taken to identify, remove or prevent the barrier.
(5) The timing for addressing a barrier does not necessarily have to be set within 2007. The nature of the action may be phased in over a number of months or years depending on the resources and priorities of the Department.
(8) Indicate where the barrier was found. For example: was it in a program, service, by-law, policy or facility?
(9) Indicate where the barrier type (physical, architectural, informational, communicational, attitudinal,
technological, policy/practice).
(10) Indicates the type of disability affected by the barrier (physical, sensory, cognitive or other).
(11) Indicate how accessibility will be enhanced by removing or preventing this barrier.
(12) Describe what action will be taken to remove and/or prevent the barrier.
(13) Indicate how customer service will be improved by removing or preventing this barrier. Also indicate any other measure(s) that will be used to determine whether or not the Department was successful in removing/preventing this barrier.
(14) The timing for addressing a barrier does not necessarily have to be set within 2007; the nature of the action may be phased in over a number of months or years depending on the resources and priorities of the department. |
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