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Currently, 25% of the Region's road network is operating at or near capacity and average congestion levels are projected to increase. This growth requires significant investment in the roads system, water supply and wastewater collection system, solid waste management, and public transit.
The public is demanding higher service standards in road maintenance and transit coverage. At the same time, the cost of delivering these services is increasing. The introduction of Provincial Minimum Maintenance Standards for roads may further increase costs.
Investment in public transit has been strong and has received provincial support. This strong support is demonstrated in the implementation of new bus rapid transit services, which began in the fall of 2005.
The Region is working to minimize the impact of construction on the environment. Natural environments are returned to near pre-construction conditions where water and sewer facilities are constructed. In the case of road construction, wetlands and wildlife routes are maintained where feasible.
The Department has implemented an ISO (International Organization for Standardization) Program in some areas that gives emphasis to and improves the management of environmental aspects of its services.
Issues related to the quality of drinking water and disposal of wastewater are receiving greater public attention and concern. Meeting provincial regulations, which require increased testing, monitoring and reporting, along with capital and operating modifications, will improve the water supply but increase its cost as well.
Major changes to the Occupation Health and Safety Act, such as requiring enhanced vehicle control and protection at work sites, have increased the costs of maintenance and construction.
The economic conditions and growth pressures within York Region are still robust. The Department will continue to experience significant increases in fuel prices, road maintenance and transit operating contracts and the cost of construction. These costs are reflected in an upward pressure on property taxes.
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Our Customers
The Department's customers include a broad cross-section of regional residents, businesses, area municipalities and visitors as related to transportation, water and wastewater, solid waste and forestry services.
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Accessibility Statement
To plan and provide accessible, safe, cost-effective, quality driven and integrated public transit, roads, water and wastewater, solid waste diversion and disposal, forestry and other related services that support environmental sustainability, public safety and economic vitality, while meeting regional growth and the expectations of regional residents and businesses.
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Progress Report on Accessibility Achievements - 2006
| Barrier Identified(1) |
Barrier Type(2) |
Disability Type(3) |
How the barrier was addressed(4) |
| Making it Easier to Move Around the Region |
| YRT Fleet: Accessible conventional fleet inventory and full fleet accessibility. |
Physical, Technological |
Physical, Other |
A fleet replacement program and a new bus purchase program are underway. Accessible buses have been allocated to priority areas across the region. Approximately 80% of fleet was accessible by 2006 year end and the fleet is projected to be fully accessible by 2012. Of fourteen new conventional buses acquired in 2006, six were replacements and eight were additions to the fleet. |
| YRT Fleet: Process for conventional vehicle allocation across region (by size and accessibility features) to meet demand and accessible route designation. |
Policy/Practice |
All |
Route designation and demand assessment were followed to determine fleet assignment and monitoring. |
| YRT Service Planning: Travel Training- Identify target market (customers requiring specialized travel training to use conventional transit) and implement Travel Training Program for conventional transit. |
Physical Information CommunicationalAttitudinal Policy/Practice |
All |
A formal Travel Training Program was researched in 2006 and should be ready for implementation in the second quarter of 2007. This program, developed in consultation with service agencies and others, will assist a wide range of clients to develop the skills and confidence to ride conventional public transit and Viva buses. |
| YRT Mobility Plus: Increase system capacity to meet demand and ensure client satisfaction. |
Physical, Technological |
All |
A review of service delivery strategy (vehicle types, contractors, etc.) is underway. |
| YRT Mobility Plus: Improve system efficiency and increase system capacity. |
Technological |
All |
Additional upgrades to current software/hardware (Transview) are underway to further improve trip availability, system performance and customer service. |
| YRT Mobility Plus: Improve system efficiency and increase system capacity. |
Technological |
All |
An initiative to introduce GPS (Global Positioning System) on bus fleet is underway to improve trip availability, system vehicle/passenger security and on-time system performance. |
| YRT Facilities: Technical Guidelines for Transit Facilities, Stops and Accessories. |
Policy/Practice |
Physical |
A formal bus stop criteria checklist was established. |
| YRT Facilities: Field Inventory. |
Policy/Practice |
Physical |
A field inspection of bus stops along routes deemed to be accessible routes by YRT Service Planning group has been planned. |
| YRT Facilities: Prioritization of bus stop construction schedule to improve accessibility; address the need for accessible bus stop locations as identified in bus stop improvement replacement and expansion program. |
Physical |
Physical |
Standards have been reviewed and inventory and priority list has been developed. A plan to construct or reconstruct bus stop pads along designated accessible transit routes and other locations as deemed priority is underway. Goal is to complete 200 new and replacement concrete pads per year; full completion of initiative is projected for 2015. |
| YRT Marketing and Customer Service: Improved legibility of communication pieces (information materials and web site) for persons with low vision. |
Physical Communication
|
Sensory |
Review of all communication materials was conducted and a plan was developed to modify font size, layout and colour in various communication pieces to improve legibility for persons with low vision. |
| T & W Roads: Field Assessment of Regional Roads (ROW). |
Policy/Practice |
All |
A general field assessment to identify areas in need of accessibility improvements is being conducted at signalized intersections. |
| T & W Roads: Incorrect height of the pedestrian push button on traffic signal poles. |
Physical |
Physical |
During 2006, 10 intersections were updated along Highway 7 and Yonge Street. |
| T & W Roads: Lack of hard ground surface for accessibility to the pedestrian push button located on traffic poles. |
Physical |
Physical |
A plan has been developed to coordinate with local municipalities and hire a contractor to place either asphalt or concrete at the base of the pedestrian push button to allow for easier access. Sidewalk construction is responsibility of the local municipality. |
T & W Roads: Traffic control signals that are not accessible for persons who are blind or have low vision.Physical Technical |
Physical Technical |
Sensory |
To date 33 Audible Pedestrian Signals have been installed. |
| T & W Roads: Unclear crossing time at intersection. |
Physical Technical |
Physical, Sensory, Other |
There are 49 traffic control signals which use pedestrian countdown signal displays. Of these, 29 were installed in 2006. |
| T & W Roads: Street name signs at signalized intersections. |
Physical |
Sensory |
During 2006, 93 signs were manufactured and installed. |
| Making Regional Services More Accessible |
| YRT Mobility Plus: Improve client access to trip booking system. |
Technological |
All |
Installation of IVR (Interactive Voice Response) system and live response system was completed to enable Mobility Plus registrants to confirm their trip times, cancel trips and obtain information on Mobility Plus Services. |
| Changing Attitudes and Raising Awareness |
| YRT Operations: Accessibility Awareness and Sensitivity Training- (Refresher) for contracted bus operators. |
Attitudinal |
All |
Training classes conducted by service contractors and monitored by YRT staff have been planned. |
| YRT Mobility Plus: Changing Attitudes and Raising Awareness. |
Attitudinal |
All |
A plan has been devised to develop and introduce a formal Community Outreach program to improve the provision of information and interaction between Mobility Plus and agencies serving people with disabilities. |
| All T & W Staff: Changing Attitudes and Raising Awareness. |
Attitudinal |
All |
127 T &W staff completed the "Just Ask" inclusivity training course in 2006. |
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Barrier Identification for 2007
| By-laws, policies and practices to be reviewed |
Methods to be used to identify the barrier |
Timing(5) (when will this be completed?) |
| Making it Easier to Move around the Region |
YRT Mobility Plus: Increase system capacity to meet demand and ensure client satisfaction (estimated 5% increase in trip demand @ $26.00 per trip). |
Review service delivery strategy (vehicle types, contractors, etc.). |
Q2 2007 |
YRT Operations: Process for conventional vehicle on-board bus stop announcement and VMS display. |
Daily operation observation. |
Start Q1 2007 (Complete 2009). |
YRT Fleet: Accessible conventional fleet inventory including expansion and replacement. (Delivery in 2007). |
Inventory Fleet replacement program. |
Ongoing 2007 (fully accessible by 2012). |
YRT Fleet: Develop policy for allocation of conventional buses across Region by size and accessibility features to meet demand and accessible route designation. |
Following route designation and demand assessment, provide process for fleet assignment and monitoring. |
Q1 2007 |
YRT Facilities: Update of Technical Guideline for Transit Facilities Stops and Accessories. |
Formal design and specification of way finding patterned concrete strips. |
Q1 2007 |
YRT Facilities: In Field Inventory based on accessibility checklist of 1500 stops, 200 of which will be upgraded in 2007. |
Field inspection of bus stops along routes deemed to be accessible routes. |
Ongoing 2007 (complete 2009) |
YRT Transportation Management Systems: Retrofit Automated Fare Collection (AFC) machines for persons who are blind or have low vision and persons who are deaf, deafened or hard of hearing. |
Best practices review to by undertaken to assess industry standards. Research other jurisdictions (e.g. USA). |
2007-2011 |
| Making Regional Services More Accessible |
| T&W Customer Service: Improve communication with persons who are deaf, deafened or hard of hearing at T&W's reception desk at the Administrative building. |
New computer screen with wireless mouse and keyboard. |
Q1 2007 |
YRT Marketing: Full web accessibility for persons who are blind or have low vision with reading software (new web site is currently 85% accessible). |
Full accessibility testing/audit of new web site/trapeze schedules. |
Q4 2007 |
| YRT Marketing: Ongoing review of font/contrast improvements in print materials for persons with low vision |
Focus groups. Surveys.
|
Q4 2007 |
| YRT Mobility Plus: Introduction of 24 -hour advance notice day trip booking process. |
Customer satisfaction surveys indicate that this is the most requested service improvement. Need additional staff to implement this initiative. |
Q4 2007 |
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Barriers That Will Be Addressed for 2007
| Barrier Identified (8) |
Barrier Type(9) |
Disability Type(10) |
How the barrier was addressed(11) |
Means to prevent/ remove the barrier(12) |
Indicators of Success(13) |
Timing(14) (when will this be completed?) |
| Making it Easier to Move Around the Region |
T&W Roads: Incorrect height of the pedestrian push button on traffic signal poles and hard ground surface. |
Technological, Physical |
Physical |
Ease of use. |
Relocation of pedestrian pushbuttons on traffic signal poles. |
Frequency of use. |
|
T&W Roads: Traffic control signals that are not useable by persons who are blind or have low vision. |
Technological, Physical |
Physical |
Ease of use. |
Installation of Audible Pedestrian Signals at identified crossings. |
Frequency of use. |
Ongoing as required with CNIB. |
YRT Mobility Plus: Increase system capacity to meet Mobility Plus demand for bus service and ensure client satisfaction (estimated 5% increase in trip demand @ $26.00 per trip). |
Physical |
To assist those who meet the eligibility require-ment for Mobility Plus service. |
Additional capacity to provide/meet trip demand requests for service. |
Review service delivery strategy (vehicle types, contractors, etc.). |
The ability to service the added trip demand and mobility requirements of Mobility Plus clients in an effective and efficient manner. |
Q4 2007 |
YRT Training: Travel Training Pilot Launch
|
Physical, Information, Communica- tional, Attitudinal, Policy/Practice |
All |
Increase travel opportunities for persons with disabilities. |
Launch of a travel training pilot project targeted at seniors and persons with disabilities. Will involve a communication strategy to advise trainers and customers of travel skills. |
Will assist a wide range of clients to develop the skills and confidence to ride conventional public transit and Viva buses. |
Summer 2007 |
YRT Mobility Plus: Introduction of 24 hour advance day trip booking process (update to software and expanded call centre hours). |
Communication, Technology |
To improve the access to daily trip booking on a 24 hour basis as opposed to the current two business day in advance booking process. |
A reduction in the customer cancellation rate currently due to customers having to book well in advance of actually taking the requested trip. |
The assignment of staff to permit daily bookings on weekends and the staff available to prepare the schedules and audit the daily trips through the dispatch section of Mobility Plus. |
A reduction in the customer late cancellation and no-show rates resulting in improved trip efficiencies. |
Program to commence in Q2 2007 subject to budget approval of requested staff resources. |
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Barriers That Will Be Addressed for 2007
| Barrier Identified (8) |
Barrier Type(9) |
Disability Type(10) |
How the barrier was addressed(11) |
Means to prevent/ remove the barrier(12) |
Indicators of Success(13) |
Timing(14) (when will this be completed?) |
| Making it Easier to Move Around the Region |
YRT Operations: Need for audio bus stop announce- ments and visual next bus stop display. |
Communica- tional |
Physical |
Service improvement for persons with visual and hearing disabilities. |
Computer-aided dispatch/ automated vehicle locator implementa- tion on all conventional vehicles. |
Successful implemen- tation system wide. (approx. 150 vehicles per year). |
Successful implementation system wide. (approx. 150 vehicles per year).
Program to commence Q1. Full implementation projected by 2012. |
YRT Facilities: Need for accessible bus stop locations as identified along routes deemed to be accessible |
Physical |
Physical |
Improved access to bus stops. |
Construct concrete pads to YRT standards. |
Percentage of accessible bus stops. 200 new and replacement concrete pads per year. |
Ongoing 2007 2015 (Complete 2015) |
| Making Regional Services More Accessible |
YRT Fleet: Increase percentage of fleet accessibility. |
Physical, Technological |
Physical |
Improved access on to conventional transit buses. |
Purchase accessible buses. |
Percentage of fleet that is accessible (2006 year end was about 80%, and 2007 year end anticipated to be 85%). |
Ongoing Fully accessible fleet projected by 2012. |
YRT Fleet: Develop policy for allocation of conventional buses across the region by size and accessibility features to meet demand and accessible route designation. |
Physical |
Physical |
Improved accessibility to public transit based on demand. |
Annual review to allocate accessible buses to designated accessible routes. |
Successful assignment of buses to designated routes. |
Annual review |
T&W Customer Service: Improve communication with persons who are deaf, deafened or hard of hearing at T&W's reception desk at the Administrative building. |
Technological, Physical |
Physical |
Improved customer service. |
Use of a monitor and wireless keyboard by clients and linked to reception's monitor. Reception can download maps, org. charts, etc. for the client and print same. Also, there is paper and pen for writing comments. |
Positive feedback from customers. |
Q1 2007 |
YRT Marketing: Full web accessibility for persons who have low vision with reading software (new web site currently 85% accessible). |
Technological |
Sensory |
Persons who have low vision will be able to read information and plan transit trips online. |
A web company will be contracted to complete a full accessibility test of the website. Adjustments will be made to ensure full access for customers who have low vision and have web reading software. |
Positive feedback from customers. Online survey. |
2007 |
YRT Marketing: Ongoing review of font/contrast improvements in print materials.
|
Informational |
Sensory |
Persons who have low vision will have access to more printed information. |
Modification of font size, contrast, layout and design. |
Positive feedback from customers. Follow-up focus group/ survey. |
2007 |
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Barriers That Will Be Addressed for 2007
| Barrier Identified(8) |
Barrier Type(9) |
Disability Type(10) |
How the barrier was addressed(11) |
Means to prevent/remove the barrier(12) |
Indicators of Success(13) |
Timing(14) (when will this be completed?) |
| Changing Attitudes and Raising Awareness |
| Increase awareness of staff to the needs of persons with disabilities through staff participation in inclusivity training. |
Attitudinal |
All |
Will provide staff with an introduction to the information to effectively and respectfully serve persons with disabilities. |
Eighty employees in Transportation and Works Department will participate in the inclusivity and accessibility training course being offered corporately. |
Staff awareness is raised and staff report having a better understanding of the needs of people with disabilities. |
2007 - Ongoing |
(1) Gives a description of the barrier and indicates where the barrier was found. For example was the barrier in a program, service, by-law, policy, practice and facility. (2) Indicates the type(s) of barrier (physical, architectural, informational, communicational, attitudinal, technological, policy/practice). (3) Indicates the type(s) of disability affected by the barrier (physical, sensory, cognitive or other) (4) Describes the action taken to identify, remove or prevent the barrier. (5) The timing for addressing a barrier does not necessarily have to be set within 2007. The nature of the action may be phased in over a number of months or years depending on the resources and priorities of the Department. (8) Indicate where the barrier was found. For example: was it in a program, service, by-law, policy or facility? (9) Indicate where the barrier type (physical, architectural, informational, communicational, attitudinal, technological, policy/practice). (10) Indicates the type of disability affected by the barrier (physical, sensory, cognitive or other). (11) Indicate how accessibility will be enhanced by removing or preventing this barrier. (12) Describe what action will be taken to remove and/or prevent the barrier. (13) Indicate how customer service will be improved by removing or preventing this barrier. Also indicate any other measure(s) that will be used to determine whether or not the Department was successful in removing/preventing this barrier. (14) The timing for addressing a barrier does not necessarily have to be set within 2007; the nature of the action may be phased in over a number of months or years depending on the resources and priorities of the department. |
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