Health Information Line - Health Connection

York Region Health Connection provides up-to-date, accurate public health-related information to York Region residents, organizations and health professionals. After hours support is available outside of business hours and during statutory holidays.

This service is provided at no cost. OHIP cards are not required to access services.

Speak with a Registered Nurse

To speak with a registered nurse call 1-800-361-5653, press option 2 or chat live at york.ca/NurseChat.

A team of registered nurses provide free, confidential health teaching, parenting information and referrals to programs including the Healthy Babies Healthy Children program, infant feeding clinics and perinatal mental health supports. Our nurses do not diagnose illnesses or provide medical advice. No family doctor or health card is required to access Health Connection.

Contact a Public Health Inspector

To speak with a public health inspector, call 1-800-361-5653, press option 4.

Public health inspectors provide free, confidential consultation and direction related to food safety, infection prevention and control at congregate living, personal services and child care settings, rabies, safe water, tobacco and electronic cigarettes control, West Nile virus and health hazards.

If You Are in an Emergency Situation

911 is always the first number you should call during emergency situations. If you’re worried for your health or that of your child, call 911 or visit your nearest emergency room

Accessing Other Health Information

Phone: 1-800-361-5653 or dial 711 with a TTY device
Email: @email

Public health professionals offer confidential information and advice on public health-related topics, resources, services and other community programs, including:

  1. Sexual Health: sexual health clinic, contraceptive, pregnancy test, STI and other information
  2. Child and Family Health: pregnancy, breastfeeding, mental health, parenting, feeding baby and child, sleep (live chat now available)
  3. Infectious Disease: disease outbreak, vaccines, school immunization and records
  4. Health Protection: food safety, rabies, safe water, West Nile virus and health hazards
  5. Dental Health: dental care for children and youth
  6. Sexually Transmitted Infection (STI): reports on STI or post exposure of blood-borne infections

For other topics, select Option 0. Translation services are available.

Hours

Speak with a registered nurse or public health inspector by phone Monday to Friday from 8:30 a.m. to 4:30 p.m. You may also contact a registered nurse through live chat. 

  • Option to leave a voice message or email 24 hours a day
  • Response on the next business day

After Hours Support

To contact a registered nurse:

  • Call 1-800-361-5653 to leave a voice mail
  • Email @email
  • For 24/7 support from a registered nurse on medical symptoms, breastfeeding information and whether you should care for yourself or seek other medical or community services, please contact Health 811 at 1-866-797-0000, TTY: 1-866-797-0007 (for the deaf or hard of hearing) or visit health811.ontario.ca

To speak with a public health inspector:

  • Call 1-888-335-0111
  • Email @email

If you’re worried for your health or that of your child, call 911 or visit your nearest emergency room.