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When to call 911

York Region paramedics are always prepared for emergencies. They provide service 24 hours a day, seven days a week to help sick and injured people in York Region. In an emergency, paramedics provide medical treatment on scene and then transport patients to the most appropriate hospital destination if required.


When do I call 911?

Call 9-1-1 in a medical emergency.

Examples of medical emergencies include (but are not limited to):

✓ Chest pain or tightness
✓ Sudden severe pain
✓ Shortness of breath or difficulty breathing
✓ Choking
✓ Possible broken bones
✓ Uncontrollable bleeding
✓ Sudden dizziness or vision problems
✓ Sudden weakness, numbness and/or tingling in the face, arm or leg
✓ Sudden difficulty speaking
✓ A child with diarrhea and vomiting who won’t eat or drink
✓ A baby under six months with a fever over 38.5°C (101°F)

How can I help while waiting for paramedics?

While waiting for the paramedics try to:

  • Clear a path to the patient
  • Unlock doors
  • Turn on outside lights
  • Secure pets
  • Clear cars from your driveway
  • Get patient’s medication (if applicable)
  • Try to have someone wait out front

Do not move the patient unless their life is threatened.


Eligibility

Anyone can access emergency medical help. Call 9-1-1 and an ambulance will be sent to your location.


Cost

There is a fee for this service. Visit the Ontario Ministry of Health and Long-Term Care website for more information. 




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