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Appealing Decisions

If you have had your financial assistance refused, cancelled, reduced or put on hold, you will be sent a letter telling you why the decision was made. If you disagree with a decision that affects your assistance, you can request an internal review to appeal the decision. If you disagree with the internal review decision, you may be able to file an appeal with the Social Benefits Tribunal.

For a detailed explanation of the decision ask your Case Coordinator or the person from York Region who notified you of the decision.


Request an Internal Review

If you disagree with a decision, get the decision reviewed. You will need to file a written request for an internal review with your local Ontario Works office.

You have 30 days from the day the eligibility decision was made to file a request for an internal review. You will get a response in writing within 30 days.

Call your local Ontario Works office for more information about how to request an internal review.


File an Appeal

If you still disagree with the internal review decision you may be able to file an appeal with the Social Benefits Tribunal. You cannot appeal an eligibility decision for a benefit that is discretionary. Instructions for filing an appeal with the Tribunal are sent with your notice of decision letter.

Call your local Ontario Works office for more information about the Social Benefits Tribunal.




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