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Getting Payments and Information Updates

When applicants are accepted to the Ontario Works program, they will receive monthly benefits and can check on their payment information using an interactive phone system.


Getting Monthly Payments

Direct Deposit

The best way for clients to get their monthly allowance is by direct bank deposit. Clients can sign up for this during their application interview, so the monthly payment will be deposited directly into their bank account each month.

Direct bank deposits are good because:

  • The payment will always be on time
  • Clients do not have to go to a bank to cash it
  • It is confidential
  • Clients do not have to worry about lost or stolen cheques
  • The payments will not be affected by mail strikes

Cheques

Clients can have cheques mailed to them if they are unable to accept a direct deposit.


Getting Case Information

Clients can use the Interactive Voice Response (IVR) phone number to get information about:

  • Monthly payments
  • Case status updates
  • Program information
  • Important announcements

This toll-free phone number allows clients to easily get information about their case at any time.

How to use IVR

After you get your first Ontario Works payment, you will get a nine-digit ID number in the mail. You will also get a 4-digit PIN in the mail separately. Once you have both numbers, you can use IVR.

To use the IVR system:

  1. Call 1-800-808-2268 from a touch-tone phone.
  2. Enter your nine-digit ID number and four-digit PIN. The first time you call, the system will ask you to update your PIN. Remember your PIN and keep it private.
  3. Listen to the options and select the information you are looking for.
  4. If you have trouble using the IVR system, press 0 to talk to a help desk attendant.

You can still contact your case coordinator directly during business hours.




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Interactive voice response,Ontario works,direct deposit,monthly payments,cheques,information The Regional Municipality of York en-US Getting Payments and Information Updates Getting Payments and Information Updates When applicants are accepted to the Ontario Works program, they will receive monthly benefits and can check on their payments using an interactive phone system.

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