Ambulance Patient Record Release

York Region keeps records (called Patient Care Reports) of interactions they have with their patients. Patients and their lawyers or insurance companies can request these records. Records cannot be released without the signed consent of the patient.

A record will include notes from the time that the ambulance arrives until the time that the patient leaves paramedic care.

Cost

This service is free of charge for patients requesting their own information. Law firms and insurance companies must pay a fee of $30 for this service.

Please Note: If York Region staff are unable to find a report, they will return your cheque to you.

How to Request a Report

Fill out an Authorization to Disclose Personal Information and send it by mail.

The Authorization to Disclose Personal Information must be filled out by the patient.

Requests should be addressed to:

York Region Paramedic Services
80 Bales Drive East, RR #1
Sharon, Ontario
L0G 1V0

Please Note: York Region does not have ambulance dispatch records. Dispatch records can be requested from the Ministry of Health and Long-Term Care:

Manager, Access, Privacy and Corporate Information Unit (APCIU)
Access and Privacy Office (APO)
Ministry of Health and Long-Term Care
99 Adesso Drive, 1st floor
Concord, ON L4K 3C7

Telephone (General Inquiries): 416-327-7040

Law Firms and Insurance Companies

Send us:

  1.  A letter on company letterhead with the following information:
    1. Name of the patient
    2. Patient’s date of birth
    3. Date, time and location of the incident
    4. Name of the hospital that the patient was taken to (if applicable)
    5. Law Firm file number
    6. Any other details that may be relevant
  2. The signed Authorization to Disclose Personal Information form
  3. A cheque for $30 made out to "The Regional Municipality of York” for each form required

Law Enforcement Agencies

Please complete the Law Enforcement Access Request Form and submit to the contact on the from.

Patients

Send us your completed Authorization to Disclose Personal Information form. You can send it to the address above.

Privacy

To find out how York Region protects your private information, visit the Personal Health Information Protection page.