Resources for People Affected by the Conflict in Ukraine
The information below will help York Region residents and service providers support people affected by the conflict in Ukraine. It will be updated regularly with new resources and information, as they become available.
Federal and Provincial Government Services and Supports
All levels of government are working hard to make sure people affected by the conflict in Ukraine have access to the services and supports they need to settle here.
Government of Canada
Visit the Government of Canada’s Immigration, Refugees and Citizenship Canada (IRCC) website to find out more about the measures and actions being taken at a federal level to support temporary resettlement. Here you will find information on:
- Canadian citizens and residents
- Returning to Canada
- Bringing family members to Canada
- How you can help
- Ukrainian nationals and their family members
- Applying for the Canada-Ukraine authorization for emergency travel
- Applying to immigrate to Canada
- Travel, testing and borders information
- Extending your stay or restore your status in Canada
- Accessing federal financial support
- To help Ukrainians in Canada meet their basic needs, the Government has introduced the Canada-Ukraine Transitional Assistance Initiative (CUTAI). The CUTAI application is available online. Parents and guardians can submit one application for themselves, a spouse, and dependents.
Popular questions and answers are regularly being added to IRCC’s Help Centre. You can also contact IRCC by phone at 613-321-4243.
The Province of Ontario also provides helpful immigration and settlement support information for people affected by the conflict in Ukraine on its website. This includes information about:
- Immigrating from Ukraine
- Resources and supports for Ukrainian newcomers
- Getting help with the immigration process
- Getting settled in Ontario
- Emergency income supports
- Health care
- Employment supports
- Employment Ontario
- Ontario Job Bank
- Ontario Immigrant Nominee Program
- How Ontarians can help
The Ontario Ministry of Health is providing newly arriving refugees and people arriving through other exceptional humanitarian authorizations, such as the (e.g., Canada-Ukraine Authorization for Emergency Travel) with a toll-free, multi-lingual Refugee HealthLine. Newcomers, sponsors and settlement agencies can contact the Refugee HealthLine at 1-866-286-4770 to find a matching health care provider for services funded by the Ontario Health Insurance Plan (OHIP), the Interim Federal Health Program or through provincial programs, including but not limited to:
- Primary care providers (e.g., Refugee Health Clinics, Community Health Centres, Family Health Teams, Nurse Practitioner-Led Clinics, midwifery practices, physician practices, walk-in clinics)
- Specialists (e.g., obstetrics and gynaecology, paediatrics, and psychiatry)
- Mental health service providers
The Refugee HealthLine will refer individuals/agencies to the closest providers capable of taking on eligible patients for transitional care.
York Region Settlement Services and Supports
York Region is facilitating coordination of efforts to support Ukrainian arrivals locally. This includes:
- Information sharing and outreach
- Strengthening collaboration with service providers and key organizations in the Ukrainian community
- Identifying gaps in settlement support systems and opportunities to address them
Within York Region, many partners work together to provide programs and services to people who have recently arrived in Canada, Ontario, and the Region.
York Region has developed a downloadable information resource that can be printed or shared electronically.
Other supports include:
York Region has five accessible service hub centres known as Welcome Centres that help immigrants settle and integrate into Canada and may provide services in languages other than English. Welcome Centres are located along popular public transit routes and provide a range of settlement related services and information to newcomers under one roof, including referrals to social services, transit support, housing, settlement services, employment supports, Accreditation Qualification and Information Services (AQIS), language interpretation supports, e-learning language classes, enhanced language training. For individual Welcome Centre program calendars and specific services call 1-877-761-1155 or visit a location nearest you. Their locations are:
- Markham North Welcome Centre 8400 Woodbine Avenue, Units 102-103 Markham, L3R 4N7
- Markham South Welcome Centre 7220 Kennedy Road, Unit 8 Markham, L3R 7P2
- Newmarket Welcome Centre 16655 Yonge Street, Unit 26 Newmarket, L3X 1V6
- Richmond Hill Welcome Centre 9325 Yonge Street, Unit 31A Richmond Hill, L4C 0A8
- Vaughan Welcome Centre 9100 Jane Street, Unit 56 Vaughan, L4K 0A
Newcomer Services and Newcomer Guide
York Region’s Newcomer Services site brings together useful community partner services and supports information to help individuals and families settle in York Region quickly and easily.
- Arriving - Finding settlement programs and resources
- Moving Around - Using public transportation
- Living - Finding a place to stay and to live
- Staying Healthy - Accessing health care
- Learning - Registering children in school or finding language classes
- Working - Finding a job and working in York Region
- Staying Safe - Getting to know York Region’s emergency services
- Having Fun - Enjoying the many things to see and do in York Region
- Municipal Government - Learning more about York Region’s local government
As York Region’s corporate contact center, Access York responds to inquiries regarding many programs and may be able to help with emergency income assistance, licensed child care, vaccinations, the child care fee subsidy, and more.
Contact Access York by:
- Phone at 1-877-464-9675, Monday to Friday from 8:30 a.m. to 4:30 p.m. Access York Customer Experience Associates can connect callers to translation services (160 different languages), if necessary.
- Email @email
Access York is closed on weekends and statutory holidays.
Additional Settlement Services and Supports
Ukrainian arrivals are eligible to access services and supports aimed at helping them settle in their new communities. Some of the many community partners offering settlement services and supports include:
In partnership with the Government of Canada, the Canadian Red Cross is providing reception services for people displaced from Ukraine at select airports. Registration with the Red Cross helps to ensure people have access to necessary information as they arrive and settle in Canada. It also provides IRCC with information which can be used to better understand the needs of people arriving.
Airport-based Canadian Red Cross reception services and information include:
- Reception, registration and translation services
- A Welcome Package (available in English, French, Ukrainian and Russian) and information on how to access government services and referrals to community service providers
- Experienced clinicians and mental health specialists who can refer those needing medical attention or who may be struggling with mental health challenges to appropriate service providers
- Canadian Ukrainian Immigrant Aid Society
The Canadian Ukrainian Immigrant Aid Society has been providing settlement support for newcomers for over 40 years. Programs and services for newcomers include:
- English-language training
- Information and orientation services
- Help filling out applications and forms, referrals to housing, health, employment and other government and community services
- Translation and interpretation support
For more information please contact: 416-767-4595 or @email
Ukrainian Canadian Social Services provides culturally sensitive programs and services for members of the Ukrainian ethno- cultural community. Services include housing support, orientation and settlement services, mental health services, translation/interpretation, and more.
Settlement.org is a website that provides information related to immigrating, settling and living in Ontario. The Services Near Me tool allows you to obtain a listing of local settlement agencies and supports. The Discussion Forum feature allows you to pose questions and receive responses.
How Can Residents, Organizations and Businesses Help?
Sponsor Individuals and Families
Canadians and permanent residents can play a key role in helping refugees in need of resettlement. The Private Sponsorship of Refugees program lets private groups sponsor eligible refugees abroad.
Many refugees need extra help getting settled in Canada. Organizations are actively supporting people within Ukraine and refugees seeking safety elsewhere with medical and humanitarian aid. Here are some organizations that Canadians can donate to help Ukrainians:
- The Canadian Red Cross has launched Ukraine Humanitarian Crisis Appeal to support those affected by the ongoing conflict in the country. Learn how you can help at Red Cross
- The Canada-Ukraine Foundation and the Ukrainian Canadian Congress have established the Ukraine Humanitarian Appeal to provide support to the millions of Ukrainians displaced from their homes. To learn more, visit Canada-Ukraine Foundation
- The Ukrainian Canadian Congress is accepting financial and in-kind donations to support the settlement of Ukrainian arrivals
- The Canadian Ukrainian Immigrant Aid Society is collecting donations for Ukrainian students studying in Canada who have lost their source of financial support. To learn more about this initiative, visit Canadian Ukrainian Immigrant Aid Society
- Ontario Council of Agencies Serving Immigrants (OCASI) is accepting a range of donations to support the arrival of newcomers and displaced Ukrainians in Ontario. To donate goods, services, employment or housing please visit the OCASI donation portal to find the appropriate application forms
York Region is not affiliated with any individual organizations, nor is it collecting financial or other types of donations on behalf of these organizations. Residents should contact their organization of choice directly.
- If you are interested in providing volunteer housing assistance, please email COSTI at @email or visit the Ontario Council of Agencies Serving Immigrants (OCASI) website and complete the Housing Assistance for Newcomers Form
Immigrants and refugees are skilled and talented. If you are an employer, you can connect with local Welcome Centre employment services to reach newcomers. Employers wishing to support Ukrainians through offers of employment can also register available jobs using Job Bank’s Jobs for Ukraine webpage.
The inclusion of diverse perspectives is a powerful enabler of business performance. The Strategies for Immigrant Inclusion in Canadian Workplace features easy-to-implement strategies that can support business efforts.
Ukrainians and other refugees will access many social and community service organizations in York Region. Volunteering at any community service organizations will benefit Ukrainians and others and helps community organizations engage volunteers in meaningful ways. The Ukrainian Canadian Congress is currently accepting volunteers to support incoming Ukrainian arrivals.
Be a Welcoming and Inclusive Community Member
For people affected by the conflict in the Ukraine, arriving in a new community may be extremely stressful. Being welcoming and inclusive can help make the newest residents feel that they can belong as they get to know their new community, make friends and start their new life.
The National Newcomer Navigation Network developed a toolkit that provides some context about the current crisis in Ukraine that may assist service providers in helping newcomers connect with the Ukrainian-Canadian community and understand immigration options available to them.
Spread the word
A Community Partner Communications Toolkit has been developed by York Region to help municipal and community partners share information about the supports and programs York Region has in place to support people affected by the conflict in Ukraine. It includes key messages, social media messages and editorial content municipal and community partners can share through their communication channels, including social media, email or internal or external newsletters. Please take advantage of any of the resources in this toolkit.