The Regional Municipality Of York

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York Region Isolation Centre


York Region COVID-19 Voluntary Isolation Centre makes self-isolation easier

York Region has a COVID-19 Voluntary Isolation Centre, available to residents facing complex barriers who may otherwise be unable to safely self-isolate away from others in their household. There is no cost for eligible residents to stay at the Centre and the stay is entirely voluntary. The Centre is funded by the Provincial Government and operated by the Canadian Red Cross on York Region’s behalf.

Call Access York at 1-877-464-9675 ext. 72500 (TTY 1-866-512-6228), or email accessyork@york.ca to find out if you are eligible to self-isolate at the Centre and/or receive additional supports during your self-isolation period.

Our COVID-19 Voluntary Isolation Housing provides a hotel-quality room that’s private and safe. Room amenities include:

  • Private 3-piece bathroom
  • Bed configurations:
    • 1 king or
    • 2 queens or
    • 1 queen and a pull-out couch
  • Free television
  • Free Wi-Fi connection
  • Telephone line with extension for assistance
  • 3 meals daily
  • Transportation to and from home is provided (as needed)

No OHIP health card is required. Children under the age of 16 will stay with a parent or guardian.

We look forward to you completing your full 10 to 14 day isolation stay.

About the York Region COVID-19 Voluntary Isolation Centre

If someone has tested positive for COVID-19, is likely positive or has been exposed to a confirmed case of COVID-19 and is not able to safely self-isolate away from others in their household, they risk spreading COVID-19 to loved ones and to others in the community. The Centre helps to reduce the spread by offering eligible residents a comfortable, private hotel room to self-isolate, rest and recover from COVID-19, free of charge, for up to 14 days.

The Centre was established and is being funded through the Province of Ontario’s High Priority Communities Strategy.

Eligibility

The Centre offers a safe, private temporary self-isolation space for eligible residents facing complex barriers to self-isolation, who are:

  • Waiting for COVID-19 test results
  • COVID-19 positive or likely COVID-19 positive
  • Close contacts of a COVID–19 positive case

Call Access York at 1-877-464-9675 ext. 72500 (TTY 1-866-512-6228), or email accessyork@york.ca to find out if you are eligible to self-isolate at the Centre:

  • Monday to Friday, 8:30 a.m. to 7 p.m.
  • Saturday, Sunday and holidays, 1 p.m. to 4 p.m. 

Residents who call after hours can leave a voicemail message and their call will be returned as soon as possible. All emails will be responded to within 24 hours.

Residents returning to Canada after travel

The Voluntary Isolation Centre is not a facility for those returning to Canada and required to quarantine. If you are returning to Canada and need a place to quarantine or isolate, please refer to the Government of Canada website.

How to access self-isolation services

Self-isolation means staying home, keeping your distance from other people and only leaving home for emergency medical reasons.

If it is difficult for you to keep your distance from others where you live or you fear spreading COVID-19 to them, please call 1-877-464-9675 ext. 72500 or TTY 1-866-512-6228 or email accessyork@york.ca (from 8:30 a.m. to 7 p.m. Monday to Friday and 1 p.m. to 4 p.m. on weekends and holidays) for information or to see if you qualify. Access York will also be able to advise if you are eligible to receive additional supports during your self-isolation period. Messages will be returned the next day if you call after hours.

Please note York Region Public Health is obligated to provide your COVID-19 status to the hotel so it can take the necessary infection prevention and control measures. Your COVID-19 status will only be shared with the necessary staff.


What to expect during your stay

Checking in

Access York will book the room at the Centre for you and organize free transportation to the facility, if required.

After booking the room, Red Cross staff will be provided with your name and the date and time of your arrival. You will check in at the east entrance with Red Cross staff to verify your arrival.

You will then receive a Welcome Package, available in several different languages. Please review this document.

You will be required to wear a mask during check-in or any time you are outside your room. You must stay at least 2 metres away from others at all times.

Your length of stay will depend on why you are self-isolating, and the direction provided by York Region Public Health:

  • 10 days from the date symptoms first started if you have tested positive for COVID-19; or 10 days from the date you tested positive if you do not develop symptoms
  • 14 days if you have come in close contact with someone who is COVID-19 positive or travelled outside of Canada

If you are self-isolating because you were tested for COVID-19 and are waiting for test results, you may check out of the Centre as soon as you receive confirmation of your negative test result unless you are a close contact of a confirmed COVID-19 case or travelled ouside Canada.

You will be required to contact the Canadian Red Cross to schedule your check out.

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Location and rooms

The Centre is located inside a hotel in southern York Region. The location will be kept confidential for the privacy and safety of all guests.

The Centre will offer a variety of private isolation rooms, based on the needs of guests, including:

  • Single-occupancy rooms
  • Double-occupancy rooms (where couples/family members can isolate together)
  • Adjoining rooms (for a family to isolate together)
  • Accessible rooms
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Transportation and parking

If you require transportation to the Centre and home after your stay, free private transportation can be arranged for you.

There is free parking onsite for those who prefer to drive themselves to the Centre. You must inform hotel staff of your license plate at check-in.

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Included with your stay

Eligible Centre guests are provided free-of-charge access to a private hotel room with:

  • A private bathroom (including bath/shower)
  • Three no-cost meals and one snack a day
  • Towels and linens
  • Small beverage fridge
  • Phone – free local calls; long distance calls are not allowed
  • No-cost high-speed Wi-Fi (guests must bring their own devices)
  • Television (with basic cable)
  • Microwave (in some rooms)
  • Kettle/coffee maker
  • Disposable cutlery and cups
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Financial support for time off work

If concerns about money are preventing you from self-isolating, support is available.

If you need financial assistance in order to take 10 to 14 days off work to self-isolate, you may be eligible to receive emergency financial assistance for paying rent, utilities and food by contacting Access York at 1-877-464-9675 ext. 72500 or accessyork@york.ca from 8:30 a.m. to 7 p.m. Monday to Friday and 1 p.m. to 4 p.m. on weekends and holidays. Messages will be returned the next day if you call after hours.

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Access to your room and visitors

You must remain inside your room for the entire duration of your self-isolation period while at the Centre.

No visitors will be permitted while at the Centre.

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Staying connected with loved ones

Many supports are in place at the Centre to keep you connected with family, friends and loved ones during your stay. Remember to bring all devices that you will require for your stay. You will have free access to a phone (local calls only) and Wi-Fi.

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Meals and food

You will be provided with three meals and one snack each day during your stay. The Centre will try to accommodate dietary restrictions.

You can bring food from home at time of check in. Rooms have a very small fridge, kettle, disposable cups and plastic cutlery as well as instant coffee, tea and other provisions, such as cream and sugar.

You will not have access to a full kitchen, dishwashing soap, or dishes.

To reduce the spread of the virus, outside deliveries are not permitted. If you require a specific item, please call the Red Cross.

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Cleaning and laundry services

Staff at the Centre will not enter your room during your stay. To prevent the spread of COVID-19, rooms will only be professionally cleaned after you have completed your isolation period and left the hotel.

Clean linens and cleaning products will be provided upon request. Garbage and dirty linens will be collected daily.

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Smoking and substance use

Smoking/vaping is not permitted inside the Centre. However, supervised smoking/vaping is available in the designated smoking/vaping area outside the hotel. Instructions will be provided once you arrive at the Centre.

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Leaving the centre

Your stay at the Centre is entirely voluntary, which means you will be able to leave at any time and continue your self-isolation at another location.

Please call the Red Cross onsite to arrange your check-out time and transportation, if necessary. Contact information will be provided onsite.

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Safety and security

There will be 24-7 security at the Centre for your safety and security. All external doors will be locked 24-7.

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Access to health care

The Centre is not a health care facility.

If you begin to have trouble breathing or experience worsening COVID-19 symptoms, please call 9-1-1.

You can also call:

  • Your health care provider or family doctor
  • Telehealth Ontario at: 1-866-797-0000 (Toll-free TTY: 1-866-797-0007)

For mental health and substance use supports and resources, please visit: york.ca/MentalHealth

If you must leave the Centre for urgent medical care, please contact the Red Cross. Contact information will be provided onsite.

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Recommended packing list for your stay

Basic necessities

  • Prescription and over-the-counter medications, supplements and a thermometer
  • Personal care items such as a toothbrush, toothpaste, facewash, bar-soap, shampoo, conditioner, bodywash, personal hygiene and grooming products
  • Medical and assistive devices (including hearing aids and prescription eyewear)
  • Phone, laptop, tablet and chargers
  • Enough clothes to cover your stay
  • Laundry soap to handwash smaller items
  • Additional clean disposable and/or cloth masks. You will be provided with two reusable cloth masks with your welcome package

Entertainment

  • Books and magazines
  • Headphones
  • Hobby items (including puzzles, games and crafts)

Personal contacts

  • List of contact numbers, email addresses for friends and family
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Contact information

To find out if you are eligible to self-isolate at the Centre contact Access York Monday to Friday, 8:30 a.m. to 7 p.m. and weekends and holidays, 1 to 4 p.m.


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