The Regional Municipality Of York


Enforcing COVID-19 Regulations

The Province of Ontario has enacted legislation to prevent the spread of COVID-19. The enforcement of laws and the order continues to be a priority.

York Region public health inspectors and local municipal bylaw officers are able to enforce COVID-19 related Regulations under the Reopening Ontario Act.

Understanding COVID-19 Regulations

Businesses have a responsibility to have procedures and policies in place to prevent the transmission of COVID-19. Find sector specific guidelines and signage to keep workers, customers and the general public safe at Preventing COVID-19 in the Workplace.

Mandatory Use of Masks or Face Coverings

Under the Reopening Ontario Act, the use of masks or face coverings is mandatory in all public indoor settings across Ontario, such as businesses, facilities, workplaces, and the common areas of apartment buildings, condominiums, and shelters, with limited exemptions. Wearing a mask or face covering is also mandatory in a vehicle that is operated as part of a business or organization. Read the Reopening of Ontario Act Regulations for full details about mandatory masks or face coverings.

Province of Ontario Emergency Order (Gatherings, Businesses)

Learn more about Public Health Safety Measures currently in place.

Government of Canada Travel Quarantine Order

Effective March 25, 2020, a Government of Canada order under the federal Quarantine Act requires all travellers entering Canada to self-quarantine for 14 days. More information is available on the Government of Canada’s Coronavirus disease (COVID-19): Travel restrictions, exemptions and advice webpage.

Charges and Closures

For the week of January 4 to 10, 2021, the following enforcement activities occurred:

Enforcement Agency Inspections Education Charges
York Region Public Health 145 79 1
York Region Transit 26 26 0
York Regional Police 172 168 2
Town of Aurora 85 107 4
Town of East Gwillimbury 1 1 0
Town of Georgina 26 26 1
King Township 0 0 0
City of Markham 101 16 14
Town of Newmarket 84 87 1
City of Richmond Hill 26 26 2
City of Vaughan 1091 1 1
Town of Whitchurch-Stouffville 18 33 1
Total 1,775 570 27

Inspections can result in multiple education or charges per inspection. Information is subject to change. Accessible formats or communication supports due to disability are available upon request from Access York.

Week of January 4 to 10, 2021

Inspections: 1,775
Education: 570
Charges: 27

Since March 18, 2020

Inspections: 31,845
Education: 17,324
Charges: 749

View the list of businesses charged under the provincial Reopening Ontario Act and/or the Health Protection and Promotion Act:

January 12, 2021 - Charges and Closures
January 7, 2021 - Order issued to Willows Estate
January 6, 20201 - Order issued to Point of Light, Body, Mind, Spirit Store and Centre 
January 5, 2021 - Charges and Closures
December 31, 2020 - Order issued to Villa Leonardo Gambin
December 29, 2020 - Charges and Closures
December 22, 2020 - Charges and Closures
December 15, 2020 - Charges and Closures

December 8, 2020 - Charges and Closures

November 29, 2020 - Charges and Closures
November 28, 2020 - Charges and Closures
November 27, 2020 - Charges and Closures
November 20, 2020 - Order issued to Langstaff Care Square Centre
November 5, 2020 - Order issued to Villa Da Vinci

Reporting Non-Compliance Relating to COVID-19

To report food establishment, personal service setting, or recreational water facility non-compliance, please call Access York at 1-877-464-9675 available from 8:30 a.m. to 4:30 p.m., Monday to Friday. These establishments include:

  • Restaurants and bars
  • Grocery stores, convenience stores, discount and big box retailers selling groceries
  • Tattoo studios, body piercing shops, aesthetics salons, and hairdressing and barber shops
  • Public pools, spas, beaches, splash pads and wading pools

To report all other businesses or public spaces, including prohibited private social gatherings and organized public events for non-compliance, please call your local city or town bylaw office. Please note, hours of operation may differ per city or town so please visit their website for further information.

To report price gouging related to COVID-19, please call 1-800-889-9768 between 8:30 a.m. and 5:00 p.m., Monday to Friday, or by filing a report online.

COVID-19 Enforcement Frequently Asked Questions (FAQ)

General Tips and Questions

Do you have tips for shoppers?

The best way to prevent the spread of COVID-19 is to stay home as much as possible; however, we recognize sometimes that is not possible. With that in mind, here are a few tips on how to shop safely this weekend and into the holidays:

  • Before going out, make sure what you’re looking for cannot be ordered online from a local business
  • If you must go into a store, try to time your trip for off-peak hours where it will be easier to maintain physical distancing with others
  • Inquire about curbside pickup and other safety shopping measures the store has in place
  • Plan and know what you need from each store to limit the amount of time you spend there
  • Follow the rules set out by the store and please be patient if you must wait in line due to occupancy limits; follow directional arrows and store signs set out by the staff, these have been put in place for everyone’s safety
  • Wearing a face covering is required while in public spaces, including retail stores
The Regional Municipality of York en-US

Information about the Province of Ontario Emergency Order

Who is responsible for enforcement if a business is staying open in violation of the Provincial Order?

The Reopening Ontario Act can be enforced by public health inspectors, bylaw officers and York Regional Police.  

The Regional Municipality of York en-US

Information about the Quarantine Act of Canada

If there are people who have returned from travel that are not self-isolating, how is this reported?

Failure to self-isolate could be an offence under the Quarantine Act of Canada. Enforcement is the responsibility of the federal Quarantine Officer identified under the Act.

If there are people who have tested positive for COVID-19 who are not doing the mandatory quarantine who do they report this to?

A person who has an active case of COVID-19 that is not adhering to isolation protocols can be reported to York Region Health Connection at 1-800-361-5653 or TTY 1-866-512-6228 between 8:30 a.m. to 4:30 p.m., Monday to Friday.

The Regional Municipality of York en-US

Information about the Section 22 Class Order

Are staff included in the maximum number of persons allowed in indoor and outdoor gatherings for religious services, ceremonies or rites in weddings, funerals and celebrations of life?

Staff are not included in the maximum number of persons allowed at indoor and outdoor gatherings for religious services, ceremonies or rites in weddings, funerals and celebrations of life.

Are places of worship included in the Section 22 Class Order?

The Section 22 Class Order does not apply to places of worship in York Region such as churches, synagogues and mosques who, as part of Red-Control zone restrictions, currently are allowed to perform religious services, ceremonies and rites to 30% capacity of the room indoors if physical distancing of 2-metres can be maintained (including wedding ceremonies and funerals).

The intention of the Class Order is to limit the number of people gathering in spaces such as special event venues, banquet halls, hotel conference rooms and conventions centres.

Are malls, big box stores and retailers required to set a maximum capacity to ensure a distance of 2-meters and actively monitor distancing?

Malls and retailers are required to ensure people in the establishment maintain a physical distance of 2-metres, however current regulations do not explicitly require setting a maximum capacity.

The recent Section 22 Class Order imposes stricter rules, including setting a maximum capacity for common areas such as the corridors in malls where people congregate and also requires active management of lineups where patrons must maintain 2-metres distance

The order still requires businesses to meet all of the requirements of the Reopening Ontario Act

Who is responsible for enforcing the Section 22 Class Order?

York Region Public Health, York Regional Police and local municipal bylaw enforcement officers have authority  for enforcing the Section 22 Class Order.

The Regional Municipality of York en-US


Related Resources

Guidance and resources to help businesses operate more safely during COVID-19 are available at:


COVID-19,enforcement,report,non-compliance,bylaw,rules The Regional Municipality of York en-US Charges and Orders Enforcing COVID-19 Regulations Learn about COVID-19 related regulations currently in place for York Region and how to report non-compliance.

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