The Regional Municipality Of York

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COVID-19 Information for Health Professionals

York Region Public Health continues to provide support for health professionals related to COVID-19. The York Region Public Health phone line for health care professionals 1-877-464-9675 ext. 77280 is staffed from 8:00 a.m. to 8:00 p.m., seven days a week and is provided for health care providers to ensure your inquiries can be answered quickly. After this time you may leave a message and our staff will respond on the following day.

Assessment Centres in York Region

Mackenzie Health, Southlake Regional Health Centre and Markham-Stouffville Hospital have opened their own COVID-19 assessment centres. The centres are located in or adjacent to each of the respective hospitals. The goals of Assessment Centres are to facilitate testing for possible cases of the novel coronavirus and help ensure local hospital emergency departments are focused on treating people who are critically ill and have life-threatening illnesses or injuries.

Patients who are not experiencing symptoms should not be sent to an assessment centre.

Please note: criteria for assessment centres and the case definition may change.

York Region Public Health offices do not provide COVID-19 testing.

For current information regarding the status of positive cases identified in York Region, refer to york.ca/covid19.

York Region Public Health continues to collaborate with local hospitals and health care providers, emergency services, COVID-19 Assessment Centres and other partner agencies to ensure prompt reporting and follow up of individuals who may require testing or have tested positive for COVID-19.


Alert:

Health Canada is asking health professionals to avoid prescribing or dispensing larger supplies of medication than necessary, unless there is a specific medical reason to do so as increasing demand can lead to local shortages.

Consider talking to your patients about plans for serious illness and end-of-life care options. Please see this resource from the Public Health Agency of Canada to assist.

Please update your College of Physicians and Surgeons of Ontario (CPSO) address and fax number to ensure you are receiving all ENS messaging as it relates to COVID-19.

You can also reach out to surveillance@york.ca if you continue to experience issues receiving ENS updates.


For Health Professionals


Sector-Specific Guidance Documents

For information on managing health care worker illness and returns to work related to COVID-19, see our communication from March 19, 2020: Ministry of Health Recommendations for Health Care Workers

Health care settings are being requested to conduct passive and active screening, as detailed in the following guidance documents for:

We are available 24/7 for health care providers. Call our dedicated COVID-19 line for health professionals at 1-877-464-9675 ext. 77280 between 8:00 a.m. and 8:00 p.m., seven days a week. After hours call 905-953-6478.

Review the updated case definition from the Ministry. Updates to the case definition are likely to be ongoing given the evolving evidence. We suggest checking this link regularly as the situation and case definition evolves.

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Infection Prevention and Control (IPAC) Recommendations

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Important Information to Gather from Suspect Cases

Please collect the following information from anyone you believe may meet the COVID-19 case definition to help with an assessment:

  • Signs, symptoms, onset and your clinical assessment
  • Travel details if applicable (dates and exact location(s) of travel and date of return to Canada)
  • Full patient demographics (including phone number)
  • Confirmation of infection prevention and control measures put in place following assessment and testing for COVID-19 (if testing was carried out)
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Testing for COVID-19

Who should be tested for COVID-19?

Testing for COVID-19 should be based on clinical assessment, and not based on the case definition. At this time, there are no criteria for testing and all specimens will be tested if submitted to PHOL.

Assessment (and testing) is prioritized for the following people:

  • Symptomatic health care workers (regardless of care delivery setting) and staff who work in health care facilities
  • Symptomatic residents and staff in Long Term Care and Retirement Homes
  • Hospitalized patients admitted with respiratory symptoms (new or exacerbated)
  • Symptomatic members of remote, isolated, rural and/or Indigenous communities
  • Symptomatic travellers identified at a point of entry to Canada
  • Symptomatic individuals who work in child care settings or live/work in shelters, group homes or other settings with vulnerable individuals (e.g., those with weakened immune systems, older adults, those with underlying health conditions, etc.)
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Recommendations for Isolation

Criteria for when to discharge someone from isolation after being diagnosed with COVID-19

For each of the scenarios below, isolation after symptom onset should be for the duration specified and provided that the individual is afebrile and symptoms are improving. Absence of cough is not required for those known to have chronic cough or who are experiencing reactive airways post-infection. Once a case is discharged from isolation, their case status should be updated to 'resolved'.

  • For individuals at home:
    • 14 days following symptom onset
    • This applies to individuals whether they were confirmed by testing, and individuals who were not tested but have symptoms compatible with COVID-19
  • For hospitalized patients:
    • Isolate in hospital until 2 negative tests, obtained at least 24 hours apart
    • If discharged home within 14 days of symptom onset, follow advice for individuals at home
  • For health care workers:
    • For return to work, 2 negative tests are required, obtained at least 24 hours apart
    • If critical for operations, health care workers may return to work 14 days after symptom onset while wearing appropriate PPE, and continuing use of appropriate PPE until 2 negative specimens at least 24 hours apart.
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Past Communications from York Region Public Health

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External Resources for Health Professionals

Access to Personal Protective Equipment (PPE)

On March 28, the Ministry of Health provided a Minister’s Order that requires health care provider organizations to provide information related to their PPE inventories to Ontario Health on a daily basis. The Ministry of Health memo outlines a process for organizations to request supply and equipment requests.

Resources for Patients in Different Languages


 


York Region,Public Health,support,health professionals,novel,coronavirus COVID-19 The Regional Municipality of York en-US Novel Coronavirus COVID-19 Information for Health Professionals York Region Public Health continues to provide support for health professionals related to COVID-19 (formerly referred to as novel coronavirus or 2019-nCoV)

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