The Regional Municipality Of York

ALERT: In response to the COVID-19 situation, York Region has declared a State of Emergency  |  Get the latest on our response to COVID-19  |  Information on temporary service disruptions and facility closures


COVID-19 Information for Health Professionals

York Region Public Health continues to provide support for health professionals related to COVID-19. The York Region Public Health phone line for health care professionals 1-877-464-9675 ext. 77280 is staffed from 8:00 a.m. to 8:00 p.m., seven days a week and is provided for health care providers to ensure your inquiries can be answered quickly. After this time you may leave a message and our staff will respond on the following day.

Assessment Centres in York Region

Mackenzie Health, Southlake Regional Health Centre and Markham-Stouffville Hospital have opened their own COVID-19 assessment centres. The centres are located in or adjacent to each of the respective hospitals. The goals of Assessment Centres are to facilitate testing for possible cases of the novel coronavirus and help ensure local hospital emergency departments are focused on treating people who are critically ill and have life-threatening illnesses or injuries.

Patients who are not experiencing symptoms should not be sent to an assessment centre.

Please note: criteria for assessment centres and the case definition may change.

York Region Public Health offices do not provide COVID-19 testing.

For current information regarding the status of positive cases identified in York Region, refer to

York Region Public Health continues to collaborate with local hospitals and health care providers, emergency services, COVID-19 Assessment Centres and other partner agencies to ensure prompt reporting and follow up of individuals who may require testing or have tested positive for COVID-19.

Will York Region Public Health be providing hand sanitizers or masks to health care providers in York Region?

York Region Public Health is not distributing or stockpiling hand sanitizer or masks to health care provider institutions. The Ministry of Health, through their Emergency Operations Centre, is coordinating and leading issues related to health care system supplies. Refer to an FAQ document prepared by the Ministry of Health for PPE in all settings.


Please update your College of Physicians and Surgeons of Ontario (CPSO) address and fax number to ensure you are receiving all ENS messaging as it relates to COVID-19.

You can also reach out to if you continue to experience issues receiving ENS updates.

For Health Professionals

Sector-Specific Guidance Documents and IPAC Recommendations

Note: For the most up-to-date Infection Prevention and Control (IPAC) recommendations, please refer to Public Health Ontario’s (PHO) Updated IPAC Recommendations for Use of Personal Protective Equipment for Care of Individuals with Suspect or Confirmed COVID-19.

Health care settings are being requested to conduct passive and active screening, as detailed in the following guidance documents:

We are available 24/7 for health care providers. Call our dedicated COVID-19 line for health professionals at 1-877-464-9675 ext. 77280 between 8:00 a.m. and 8:00 p.m., seven days a week. After hours call 905-953-6478.

Review the updated case definition from the Ministry. Updates to the case definition are likely to be ongoing given the evolving evidence. We suggest checking this link regularly as the situation and case definition evolves.

The Regional Municipality of York en-US

Important Information to Gather from Suspect Cases

Please collect the following information from anyone you believe may meet the COVID-19 case definition to help with an assessment:

  • Signs, symptoms, onset and your clinical assessment
  • Travel details if applicable (dates and exact location(s) of travel and date of return to Canada)
  • Full patient demographics (including phone number)
  • Confirmation of infection prevention and control measures put in place following assessment and testing for COVID-19 (if testing was carried out)
The Regional Municipality of York en-US

Testing for COVID-19

Who should be tested for COVID-19?

Testing for COVID-19 should be based on clinical assessment, and not based on the case definition. At this time, there are no criteria for testing and all specimens will be tested if submitted to PHOL.

Assessment (and testing) is prioritized for the following people:

  • Symptomatic health care workers (regardless of care delivery setting) and staff who work in health care facilities
  • Symptomatic residents and staff in Long Term Care and Retirement Homes
  • Hospitalized patients admitted with respiratory symptoms (new or exacerbated)
  • Symptomatic members of remote, isolated, rural and/or Indigenous communities
  • Symptomatic travellers identified at a point of entry to Canada
  • Symptomatic individuals who work in child care settings or live/work in shelters, group homes or other settings with vulnerable individuals (e.g., those with weakened immune systems, older adults, those with underlying health conditions, etc.)
The Regional Municipality of York en-US

Recommendations for Isolation

Criteria for when to discharge someone from isolation after being diagnosed with COVID-19

For each of the scenarios below, isolation after symptom onset should be for the duration specified and provided that the individual is afebrile and symptoms are improving. Absence of cough is not required for those known to have chronic cough or who are experiencing reactive airways post-infection. Once a case is discharged from isolation, their case status should be updated to 'resolved'.

  • For individuals at home:
    • 14 days following symptom onset
    • This applies to individuals whether they were confirmed by testing, and individuals who were not tested but have symptoms compatible with COVID-19
  • For hospitalized patients:
    • Isolate in hospital until 2 negative tests, obtained at least 24 hours apart
    • If discharged home within 14 days of symptom onset, follow advice for individuals at home
  • For health care workers:
    • For return to work, 2 negative tests are required, obtained at least 24 hours apart
    • If critical for operations, health care workers may return to work 14 days after symptom onset while wearing appropriate PPE, and continuing use of appropriate PPE until 2 negative specimens at least 24 hours apart.
The Regional Municipality of York en-US

Past Communications from York Region Public Health

The Regional Municipality of York en-US

Resources for Patients in Different Languages

External Resources for Health Professionals

Guidance Documents

Please visit the Ministry of Health for the latest case definition relevant for the health care sector and the latest versions of the Sector Specific guidance documents (for primary care, acute care, long term care, pharmacies, community labs, paramedics, independent health facilities, home and community care).

LHIN 2019-nCoV Positive Screen Algorithm
Ontario Medical Association’s Summary of Primary Care Guidance
March 20, 2020 Notice: Ontario Drug Benefit (ODB) Program Changes and Guidance for
Dispensers during the COVID-19 Public Health Emergency

FAQs on access to Personal Protective Equipment (PPE)

On February 12, the Ministry of Health provided a FAQ document on PPE for all settings. You can access it through your professional organization: Ontario College of Family Physicians | College of Nurses of Ontario | Royal College of Dental Surgeons of Ontario | Ontario Hospital Association

Infection prevention and control:


York Region,Public Health,support,health professionals,novel,coronavirus COVID-19 The Regional Municipality of York en-US Novel Coronavirus COVID-19 Information for Health Professionals York Region Public Health continues to provide support for health professionals related to COVID-19 (formerly referred to as novel coronavirus or 2019-nCoV)

Events Calendar

  • More events