The Regional Municipality Of York

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Vaccination Information for Healthcare Professionals

Publicly-funded vaccines are available to the public in order to reduce the burden of vaccine preventable diseases in Ontario. Healthcare providers can order publicly-funded vaccines through York Region Public Health if they meet the minimum standards under the Vaccine Storage and Handling Protocol, 2018 (or as current). This section also provides information on how to report an adverse storage condition also known as a cold chain incident, or an adverse event following immunization.

Vaccine Storage & Handling Training Videos: Register to watch these instructional vaccine videos about transporting, storing and handling publicly-funded vaccines.


Recent Notices

Older notices are posted in the Archive section below.

Vaccine Order Forms

To order publicly-funded vaccines, please e-mail your vaccine order form to vaccineinventory@york.ca or fax to 905-830-0578. If you have any general enquires about the vaccine order forms or vaccine distribution, please contact the Vaccine Inventory program at 1-877-464-9675 ext. 74033.

Publicly Funded Vaccines Order Form

High risk vaccines may be ordered for eligible patients at high risk of contracting Hepatitis A, Hepatitis B, Human Papillomavirus (HPV) and Meningococcal Diseases. Vaccine orders for high-risk patients must be submitted by email to vaccineinventory@york.ca or fax to 905-830-0578.

High-Risk Vaccines Order Form for Hepatitis A, Human Papillomavirus and Meningococcal B and Meningococcal C-ACYW-135.

High-Risk Hepatitis B Vaccine Order Form

Note: School-aged patients (high school and younger) will receive Hepatitis B, Human Papillomavirus (HPV) and Meningococcal ACYW-135 vaccines exclusively through school or community public health immunization clinics, unless they meet specific exemption criteria.  You may contact a public health nurse at 1-877-464-9675 ext. 73452 to determine if the patient meets the exemption criteria.

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    Vaccine Storage and Handling

    Before ordering publicly-funded vaccines, each refrigeration unit must be inspected to ensure it meets the minimum standards under the Ministry’s Vaccine Storage and Handling Protocol, 2018 (or as current). York Region Public Health staff will install a digital minimum-maximum thermometer in every vaccine storage refrigeration unit and provide instructions on the proper storage and handling of vaccines. Once the cold chain inspection is complete and before a vaccine order can be processed, you must e-mail or fax a temperature log with a minimum of five (5) continuous business days of temperature readings that shows the refrigeration unit is functioning between the acceptable range of +2.0°C to +8.0°C. You can e-mail refrigeration temperature logs to vaccineinventory@york.ca or fax to 905-830-0578.

    Temperature logs must accompany each subsequent vaccine order which includes all temperature recordings from the date your previous order was placed.

    If vaccine refrigerator temperatures go below +2.0°C or above +8.0°C, you must immediately contact the Vaccine Inventory program at 1-877-464-9675 ext. 74065 for further direction. Do not administer vaccines until an adverse storage condition (ASC) investigation has been completed by York Region Public Health to determine viability of the vaccines.

    Storage and Handling Resources

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    Vaccine Wastage and Return

    The Ministry requires that healthcare providers store no more than one (1) month supply of publicly-funded vaccines in order to prevent overstocking and minimize vaccine wastage. Vaccines are expensive biological agents that can cost upwards of $185 per dose. Once vaccines expiry, it is important to remove the vaccine from the refrigeration unit and clearly label them “Wastage – Do Not Use” in order to prevent the administration of expired products to patients. Vaccines without a specified date (Example: July 2020) are viable until the last day of the month (Example: July 31, 2020).

    Non-Reusable Vaccines Wastage Form for Health Care Providers

    All vaccine wastage returns must be accompanied with a completed wastage form. Do not return other drugs (e.g., antibiotics, antivirals, birth control, etc.) or medical or blood products (e.g., lab specimen kits, syringes, needles, etc.) that were not distributed by the Vaccine Inventory program.

    Wastage return locations and times (excluding statutory holidays):

    • 520 Cane Parkway, Newmarket (Monday to Friday, 8:30 a.m. - 4:30 p.m.)
    • 4261 Highway 7 East, Markham (Monday to Friday, 8:30 a.m. - 4:30 p.m.)
    • 50 High Tech Road, Richmond Hill (Monday to Friday, 8:30 a.m. - 4:30 p.m.)
    • 9060 Jane Street, Vaughan (Monday to Friday, 8:30 a.m. - 4:30 p.m.)
    • 24262 Woodbine Avenue, Keswick (Wednesday by appointment only)

    Note: Due to the ongoing COVID-19 pandemic, wastage return times may vary depending on location. For the most current information, please contact the Vaccine Inventory program at 1-877-464-9675 ext. 74033 or e-mail vaccineinventory@york.ca.

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    Vaccine Recall Information

    There are no vaccine recalls at this time.

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    Reporting an Adverse Event Following Immunization (AEFI)

    An AEFI is an event or reaction that occurs following immunization that may or may not be caused by the vaccine. Health care providers are required to report AEFIs to York Region Public Health under the Health Promotion and Protection Act.

    Consult the Factsheet for Healthcare Providers for more information about AEFIs and when they should be reported.

    To report an AEFI:

    • Complete an adverse event form, or download the form and complete, then fax the completed form to York Region Public Health at 905-898-5213, or
    • Call our Nurses Line at 1-877-464-9675, ext. 73452


    Annual Report on Vaccine Safety in Ontario, 2017

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    Immunization Clinics

    York Region Community and Health Services offer regularly scheduled community immunization clinics where both mandatory and voluntary vaccines are available to York Region school-aged children. For more information, visit Immunization Clinics.

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    Archive of Notices

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    Related Resources

    Resources for Health Professionals


    ordering vaccines,vaccine storage,vaccine handling,order forms,immunizations,doctors,physicians,healthcare professionals The Regional Municipality of York en-US Vaccine Storage, Ordering and Handling Vaccination Information for Healthcare Professionals Find out how to order publicly-funded vaccines, return wasted vaccines, safely store and handle vaccines, and report an adverse storage condition or an adverse event following immunization.

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