The Regional Municipality Of York


A New Baby

York Region facilities offer limited services from December 24, 2020 to January 3, 2021

On December 24, 29, 30, 31, between 8:30 a.m. and 4:30 p.m., residents can contact Health Connection at 1-800-361-5653 (press option 2) to speak with a registered nurse about:

  • Your baby’s health and how you’re feeling
  • Breastfeeding, feeding and parenting your baby
  • Booking a free virtual breastfeeding appointment
  • Helpful resources in the community

Congratulations on your new baby! York Region Public Health is here to help. You have questions, we have answers. Our registered nurses are just a phone call away and are always ready to offer you helpful parenting tips, answer your parenting questions and suggest programs and services that best meet your family’s needs.

Did you speak to one our Public Health Nurses over the phone? Tell us about your experience by completing a quick survey.

To speak to a registered nurse, call York Region Health Connection at 1-800-361-5653, TTY 1-866-512-6228, or live chat Monday to Friday from 8:30 a.m. to 4:30 p.m.

If you are on the phone with one of our registered nurses, this page will help guide your conversation.

If you cannot get to a phone or are having trouble finding information, email, or send us a Facebook or Twitter message.

At the hospital

After delivery, you may be visited by a York Region Public Health nurse. They will share important details about helpful programs and services as well as ask if one of our registered nurses can call you at home. Please say ‘yes’ to getting this call.

Going home with baby

A few days after you and your baby get home from the hospital, one of our registered nurses from Health Connection will call you to:

  • See how you are feeling
  • Answer your parenting questions
  • Get to know you and your baby a little better by asking you a few questions

If you need further support:

Feeding your baby

Are you worried your baby is not eating enough? We are here to help and we encourage you to schedule an infant feeding appointment at one of our breastfeeding clinics. One of our nurses will meet with you and your baby, help you figure out your baby’s feeding cues and offer you valuable tips and advice to inform your feeding decisions.

If you are not able to visit one of our breastfeeding clinics, our registered nurses are also happy to answer your questions and provide infant feeding support over the telephone.

Here are some helpful tips:

Cleaning your baby’s mouth

Did you know that it is important to clean your baby’s mouth even before teeth appear?
Clean your baby’s mouth every day, from birth.
Use a clean, soft, damp cloth to wipe gums, insides of cheeks and the roof of the mouth.

For more information about your baby’s oral health

We care about how you are feeling

Let’s talk about you. During the past month, have you been feeling anxious, sad, depressed or hopeless? York Region Public Health provides information and support to families going through parenting challenges. If you need to talk, reach out to one of our registered nurses by contacting Health Connection. York Region Public Health nurses can provide support, information and connections to other helpful services such as:

Support for dads/partners

Fathers or partners play an important role in child development. Children feel safe, secure and loved when both parents spend time with them. When a mother feels supported by the baby’s father or her partner, she is more patient, flexible, sensitive and available to her child. For more information, visit Dad Central Canada

Your baby’s growth and development

Children depend on their parents and caregivers to help them grow and develop. When parents know what to expect at each stage of development, it can be easier for them to meet their child's needs and understand their behaviour.

For help along the way, you can:

The Regional Municipality of York en-US

Frequently asked questions

Where can I find a doctor?

Health Care Connect, offered through the Government of Ontario, can help you find a doctor or nurse practitioner. To find all available health care options near you, visit

How can I keep my baby safe?

Keep your baby safe at home or in the car. For general tips, visit Health Canada

Create a smoke-free environment

Second-hand smoke is the smoke that enters the air from the end of a burning cigarette, cigar or pipe. Third-hand smoke is left on furniture, in dust and in fabrics after a cigarette, cigar or pipe is put out. Second and third-hand smoke are especially dangerous for babies and children. Find out more about creating smoke-free spaces

I am a parent of twins/multiples. Where can I find information and support?

Multiple births

Expecting two, three, or more babies and wondering what you need to know? Visit Health Canada: Multiple Births

Peer-to-peer support for parents of multiples

Multiple Births Canada offers many resources for parents with multiples when you become a member.

What is my baby telling me?

Your baby needs to know that someone is available for them. A healthy attachment with at least one adult increases brain development and helps your child to cope with stress, anxiety and new life experiences. Build your child’s emotional health with tips from the Attachment Building factsheet

How do I register my baby with the province?

Service Ontario can provide you with questions about birth certificates, passports, social insurance numbers and the Canada child benefits

The Regional Municipality of York en-US

Sign up for the YorkParent eNewsletter

Looking for more information along the way? YorkParent is for you! 

Packed full of helpful parenting information, York Region Public Health’s free eNewsletter provides information and tips for you and your family. Subscribe now

Related Resources

External Resources

  • OMama: Evidence-informed healthy pregnancy, birth and early parenting information

health,parenting,baby,babies,expectant,feeding,infant The Regional Municipality of York en-US Photo of parents holding an infant A New Baby York Region offers information, programs and services to help parents who are planning for the birth of a child, who have just had a baby or who are caring for a child

Contact Us

  • Health Connection

  • 1-800-361-5653

  • Accessibility

    Accessible formats or communication supports are available upon request

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