The Regional Municipality Of York


York Region launches live eChat service with public health nurses

Expectant and new parents can speak directly with registered nurses through live, online chat function

Newmarket – The Regional Municipality of York now offers expectant and new parents the ability to ask a registered nurse health questions confidentially and anonymously through eChat, an online live chat function now available at

eChat is a free service for York Region residents available Monday to Friday from 8:30 a.m. to 4:30 p.m. eChat is accessed by visiting and clicking on the blue button that says “Chat with a Registered Nurse”.

Echat screen capture

Expectant and new parents can use eChat to ask questions and receive information about:

Pregnancy information and programs: Prenatal resources and eligibility for the Nurse-Family Partnership, a free program where public health nurses are available to visit young, first-time mothers during their pregnancy and the first two years of their child’s life in the privacy of their own homes

Breastfeeding: Book an appointment for the first visit to a breastfeeding clinic, have breastfeeding questions answered or receive tips for successful infant feeding

Parenting: Learn about the Healthy Babies Healthy Children Program, a home visiting program where eligible parents are connected with a public health nurse and a family visitor to receive information, support and connections to community resources 

Child growth and development: Talk about tips to support your child’s healthy development

Mental health: Learn about support and programs, including the Transition to Parenting group to help with the adjustment to parenthood

Visit for more information or to speak directly with a York Region public health nurse.

The Regional Municipality of York consists of nine local cities and towns, and provides a variety of programs and services to 1.2 million residents and 51,000 businesses with 620,000 employees. More information about the Region’s key service areas is available at

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Media Contact: Ben Sangster, Community and Health Services,
The Regional Municipality of York
Phone:  1-877-464-9675  ext. 72131
or Cell: 289-716-2394

York Region; Live; echat; York Region Nurses The Regional Municipality of York en-US Media Release