The Regional Municipality Of York

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Your mental health matters at York Region

Initiative focuses on addressing residents’ mental health needs and a corporate commitment to employee psychological health and safety

Newmarket – Mental Health Matters is an initiative by The Regional Municipality of York and York Regional Police which includes a range of actions intended to improve the way we provide services, with a focus on early intervention, prevention and effective response to crisis.

Each year, York Region is seeing more residents with complex needs. Between 2012 and 2016, York Regional Police and York Region Paramedic Services saw a 40-per cent increase in calls related to mental health issues. Homelessness and maintaining adequate housing also continue to be areas of concerns.

“We know many York Region programs are used by residents who may be experiencing multiple and complex barriers that can limit their ability to access services,” said York Region Chairman and CEO Wayne Emmerson. “A proactive approach to providing supports helps create a welcoming and inclusive environment for accessing Regional services.”

Mental Health Matters focuses on four main priority areas to address mental health issues holistically:

  • Promote culture change through capacity building, training and resiliency
  • Coordinate services for early intervention and identification of gaps
  • Develop effective crisis intervention strategies to reduce preventable reoccurrences
  • Promote psychological health and safety among staff by fostering a positive and productive work environment

The vision for Mental Health Matters is to enable residents to feel supported so they may be more stable and resilient, better able to manage crisis, live healthier lives and feel connected to their communities.

“We have a responsibility to help residents access the right supports at the right time to ensure their long-term well-being,” said Town of Newmarket Regional Councillor John Taylor, Chair of Community and Health Services. “By partnering with our community agencies, we can provide better outcomes for vulnerable residents in need.”

Common Client Consent is one initiative currently being piloted to allow for better coordination of care. The process allows clients to access multiple services without having to retell their stories multiple times. This approach helps facilitate appropriate referrals for services in a timely manner.

A community-driven Rapid Response Table was established to provide support to residents at increased risk of crisis. Comprised of staff from multiple community agencies, the Rapid Response Table will immediately intervene with a coordinated response to ensure the resident is connected to appropriate, timely and effective supports.

Promoting psychological health and safety with York Region staff is a key component of the Mental Health Matters initiative. Nurturing resiliency in staff, in turn, supports and nurtures residents. York Region is implementing the National Standard for Psychological Health and Safety – a voluntary set of guidelines, tools and resources focused on promoting employee psychological health and preventing psychological harm due to workplace factors.

“The Regional Municipality of York is committed to supporting the health and well-being of our employees. Psychological health and safety in the workplace is a key component of an employee’s overall health and a vital part of the health of our organization,” said York Region Chief Administrative Officer Bruce Macgregor.

Mental Health Matters aligns with York Region’s Strategic Plan priority area of Support Community Health and Well-being by integrating and enhancing supports to assist clients with complex mental health needs.

The Regional Municipality of York consists of nine local cities and towns, and provides a variety of programs and services to 1.2 million residents and 51,000 businesses with 600,000 employees. More information about the Region’s key service areas is available at

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Media Contact:  
Andrea Griepsma, Corporate Communications,
The Regional Municipality of York
Phone:  1-877-464-9675  ext. 71233 or Cell: 905-251-6413

mental health; York Region The Regional Municipality of York en-US Media Release