The Regional Municipality Of York


YRT driving innovation for enhanced service

Newmarket – York Regional Council received an update on the York Region Transit 2018 System Performance highlighting its success in providing safe, accessible transit across all nine cities and towns.

“Well-planned transit helps shape and connect communities and this is why we are dedicated to providing efficient and reliable transit,” said York Region Chairman and CEO Wayne Emmerson. “This commitment is evident by the more than 22 million trips taken by passengers last year alone.”

Enhancements across YRT in 2018 to improve the customer experience included:

  • Installing on-bus LCD displays with real-time, next stops and route connection information
  • Launching Live Chat option on, which allows travellers to connect with staff directly to have their questions answered
  • Launching a Mobility Plus web-based booking app and introduced same-day service to all travellers
  • Increasing on-demand service by 37% from 2017

YRT monitors and modifies services to be more efficient, adjusting service levels to meet traveller demand and to meet the changing customer and operational needs, such as on-demand service in rural areas.

“Residents want to travel across the region easily and efficiently,” said King Township Mayor Steve Pellegrini, Chair of the Region’s Transportation Services. “Continuing to build our transit network and enhancing service to meet the needs of residents now and for the future of our growing communities are some of the ways we are improving how people move throughout the Region.”

Additional initiatives planned for 2019 include:

  • Improving frequency on the most heavily travelled corridors of the Region
  • Working with transit agency partners to find a fare and service integration solution and support inter-regional transit travel
  • Providing services to help reduce the number of single occupant vehicles on the road, especially during rush hour
  • Continuing to invest in facilities to support future transit growth

YRT’s Family of Services includes conventional YRT, Viva bus rapid transit, Community Bus, On-Demand and Mobility Plus services. YRT’s annual revenue ridership is 22.2 million. Another 3.4 million riders are using the TTC Line 1 Subway plus 10.4 million GO Transit riders in York Region. This represents 36 million public transit trips connecting residents to where they want to go.

The Regional Municipality of York consists of nine local cities and towns and provides a variety of programs and services to 1.2 million residents and 52,000 businesses with over 636,600 employees. More information about the Region’s key service areas is available at


Media Contact:
Tamara Ostrowski, Corporate Communications,
The Regional Municipality of York
Phone: 1-877-464-9675, ext. 71226
Cell: 905-251-6412

York Region; YRT; The Regional Municipality of York en-US Media Release