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Getting Payments and Information Updates

When you qualify for Ontario Works you will receive monthly benefits and can check on your payment information using MyBenefits or an Interactive Voice Response system.


MyBenefits

MyBenefits is a new online service for all Ontario Social Assistance recipients.

With MyBenefits you can:

  • Access and manage your Ontario Works information
  • Check payment history and view a breakdown and status of each payment
  • Report income and track the status of income submissions
  • Report address changes
  • View profile information (such as a phone number, email, household members)
  • View letters over the last 12 months

New features and improvements will continue to be added.

Register for MyBenefits Now!

To register visit Ontario.ca/MyBenefits

You can use MyBenefits if you have an email address on file and know your member ID.

Don’t have an email address on file or forgot your member ID? Contact your Ontario Works team or Access York at:

  • Phone: 1-877-464-9675
  • Hours of operation: Monday to Friday: 8:30 a.m. to 4:30 p.m. 

Interactive Voice Response

You can use the Interactive Voice Response (IVR) phone number to get information about:

  • Monthly payments
  • Case status updates
  • Program information
  • Important announcements

This toll-free phone number allows clients to easily get information about their case at any time.

How to use IVR

After you get your first Ontario Works payment, you will get a nine-digit ID number in the mail. You will also get a 4-digit PIN in the mail separately. Once you have both numbers, you can use IVR.

To use the IVR system:

  1. Call 1-800-808-2268
  2. Enter your nine-digit ID number and four-digit PIN. The first time you call, the system will ask you to update your PIN. Remember your PIN and keep it private.
  3. Listen to the options and select the information you are looking for.
  4. If you have trouble using the IVR system, press 0 to talk to a help desk attendant.

You can still contact your Ontario Works team or Access York during business hours.


Getting Monthly Payments

Direct Deposit

The best way for you to get your monthly allowance is by direct bank deposit. You can sign up for this during your application appointment. Once you are eligible, your monthly payment will be deposited directly into your bank account each month.

Direct bank deposits are good because:

  • The payment will always be on time
  • You do not have to go to a bank to cash it
  • It is confidential
  • You do not have to worry about lost or stolen cheques
  • The payments will not be affected by mail strikes

Cheques

You can have cheques mailed to you if you are unable to accept a direct deposit.

Monthly Cheque Dates for 2019

Month
Pay run cut off
Payment Date
January December 20, 2018 December 31, 2018
February January 25, 2019 January 31, 2019
March
February 22, 2019 February 28, 2019
April
March 25, 2019 March 29, 2019
May
April 24, 2019 April 30, 2019
June
May 24, 2019 May 31, 2019
July June 24, 2019 June 28, 2019
August
July 25, 2019 July 31, 2019
September August 23, 2019 August 30, 2019
October September 24, 2019 September 30, 2019
November October 25, 2019 October 31, 2019
December November 22, 2019 November 29, 2019


Related Resources


Interactive voice response,Ontario works,direct deposit,monthly payments,cheques,information The Regional Municipality of York en-US Getting Payments and Information Updates Getting Payments and Information Updates When applicants are accepted to the Ontario Works program, they will receive monthly benefits and can check on their payments using an interactive phone system.

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  • Ontario Works

  • Toll Free: 1-877-464-9675
    (for the deaf or hard of hearing)


  • Accessibility

    Accessible formats or communication supports are available upon request

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