For general inquiries, please contact York Region’s Access York contact centre.

If you know the department or service you would like to contact, please refer to the contact information below.

Accessible formats or communication supports are available upon request by contacting the Departments and Services below.

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To provide feedback on our website or a recent services interaction please complete the Feedback Form.

York Region’s Access York contact centre provides information, referrals and application services for York Region programs and services.

Hours of operation: Monday to Friday: 8:30 a.m. to 4:30 p.m. 
Phone:  1-877-464-9675 
TTY: 1-866-512-6228 or 905-895-4293 
(for deaf and hard of hearing) 
accessyork@york.ca

In-person service:
York Region Administrative Centre
17250 Yonge Street, 1^st Floor
Newmarket 

Mail inquiries:
York Region Administrative Centre
Attention: (Please indicate department, service or contact name)
17250 Yonge Street
Newmarket, ON L3Y 6Z1

Departments and Services

Community and Health Services Department
1-877-464-9675
accessyork@york.ca

Corporate Services Department
1-877-464-9675 ext. 71261

Court Services
1-877-331-3309

Childcare Fee Assistance
1-877-464-9675
accessyork@york.ca

Children and Family Services
1-877-464-9675
accessyork@york.ca

Early Intervention Services
1-877-464-9675
accessyork@york.ca

Emergency Police, Fire or Ambulance
911

Environmental Services Department
(Forestry, water quality, sewer, odour and water related emergencies)
1-877-464-9675
accessyork@york.ca

Finance Department
1-877-464-9675 ext. 71640

Health Connection
1-800-361-5653
accessyork@york.ca

Housing
1-877-464-9675
accessyork@york.ca

Human Resources
1-877-464-9675 ext. 75506
careers@york.ca

Media Inquiries
1-877-464-9675 ext. 71234
yrcorporatecommunications@york.ca

Mobility Plus
1-866-744-1119

Office of the CAO
1-877-464-9675 ext. 71201
1-877-464-9675 ext. 71203

Office of the Chairman and CEO
1-877-464-9675 ext. 71104
regional.chair@york.ca

Paramedic Services
(general information/non-emergency)
1-877-800-7924
yorkems@york.ca

Regional Clerk
(Legal claims, environmental assessments, council and committee agenda)
1-877-464-9675 ext. 79000
regionalclerk@york.ca

Roads Dispatch
(Pot holes, missing, damaged and deteriorated signs)
1-877-464-9675 ext. 75200
trn_roads_operations_dispatch@york.ca

Social Assistance (Ontario Works)
1-877-464-9675
accessyork@york.ca

Take a Walk in the Forest event registration
1-877-464-9675
accessyork@york.ca

Tourism
1-877-464-9675
accessyork@york.ca

Transportation Services Department
1-877-464-9675 ext. 75000
transportationservices@york.ca

Waste Management
(Garbage, recycling, green bin, hazardous waste and community environmental centres)
1-877-464-9675
accessyork@york.ca

Water for Tomorrow
(Water conservation and efficiency)
1-877-464-9675
wateris@york.ca

York Regional Police
1-866-8POLICE
1-866-876-5423
info@yrp.ca

York Small Business Enterprise Centre
1-877-464-9675 ext. 71572

YRT/Viva
905-762-2100
1-866-MOVE YRT (668-3978)
www.yrt.ca

Ombudsman for The Regional Municipality of York

York Regional Council has appointed ADR Chambers Inc. as the Ombudsman for The Regional Municipality of York. The appointment is effective January 1, 2016.

The Ombudsman is an objective office of last resort for members of the public to bring forward unresolved complaints when all other processes have been exhausted. Acting at arm’s length from the Regional Council and the Corporation, the Ombudsman will independently receive, review and investigate complaints, provide periodic updates as a result of investigations and produce an annual report of its activities. 

ADR Chambers Ombuds Office can be reached via phone or email: 

1-844-235-4442
ombudsman@adr.ca

More information is available at municipalombuds.ca