The Regional Municipality Of York

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Re-opening and Resuming Business during COVID-19

York Region is following the provincial lead with respect to re-opening businesses, services and public spaces during COVID-19 in accordance with the Government of Ontario’s plan, A Framework for Reopening our Province.

Businesses and services will reopen in stages over periods of weeks and months. Through all stages, public health and safety will be the number one priority, while focusing on the needs of residents and businesses.

Modified Stage 2 Restrictions

On October 16, 2020, the Government of Ontario announced modified Stage 2 restrictions for York Region, effective October 19 at 12:01 a.m. These modified Stage 2 restrictions will be for a minimum of 28 days and reviewed on an ongoing basis.

All businesses and public spaces that have re-opened must follow public health and workplace safety protocols. Some high-risk venues and activities must adhere to further restriction or remain closed until they can safely resume operations.

York Region has a number of resources available to support business and workplace as they reopen and resume service, which can be found below. For a complete list of resources, download the full Re-opening and Resuming Business during COVID-19 Toolkit.

The stages take a gradual, thoughtful approach to loosening or re-enforcing emergency conditions and safely reopening the economy. Each stage allows for different sectors to open. For example, in modified Stage 2, many businesses and public spaces are open, though restaurants and bars are not able to allow dine-in service, gyms and fitness centres must remain closed, personal care services where face coverings must be removed are prohibited, among other restrictions.

New restrictions in modified Stage 2, effective October 19 include:

  • Reducing limits for all social gatherings and organized public events to a maximum of 10 people indoors and 25 people outdoors where physical distancing can be maintained. The two limits may not be combined for an indoor-outdoor event;
  • Prohibiting indoor food and drink service in restaurants, bars and other food and drink establishments, including nightclubs and food court areas in malls;
  • Closing of:
    • Indoor gyms, dance studios and fitness centres (please see list of exemptions below)
    • Casinos, bingo halls and other gaming establishments
    • Indoor cinemas
    • Performing arts centres and venues
    • Spectator areas in racing venues
    • Interactive exhibits or exhibits with high risk of personal contact in museums, galleries, zoos, science centres, landmarks, etc.
    • Prohibiting personal care services where face coverings must be removed for the service (e.g. makeup application, beard trimming)
  • Prohibiting personal care services where face coverings must be removed for the service (e.g. makeup application, beard trimming)
  • Reducing the capacity limits for:
    • Tour and guide services to 10 people indoors and 25 people outdoors
    • Real estate open houses to 10 people indoors, where physical distancing can be maintained
    • In-person teaching and instruction (e.g. cooking class) to 10 people indoors and 25 people outdoors, with exemptions for schools, child care centres, universities, colleges of applied arts and technology, private career colleges, the Ontario Police College, etc.
    • Meeting and event spaces to 10 people indoors and 25 people outdoors
  • Limiting team sports to training sessions (no games or scrimmages)

Businesses and organizations must comply with any advice, recommendations and instructions issued by the Office of the Chief Medical Officer of Health on screening for COVID-19.

If you have any questions regarding COVID-19 economic impact recovery measures or federal and provincial supports for businesses, please refer to our Business Grants, Subsidies and Loans page.

For more information on the restrictions in a modified Stage 2 approach,  as well as the public health guidance necessary to keep the people of Ontario safe, visit Ontario.ca/reopen


Businesses and Workplaces

Mandatory Masks and Face Coverings

Effective October 2, 2020, the provincial government implemented new restrictions to help prevent and stop the spread of COVID-19. This includes mandating the use of face coverings in all public indoor settings across the province, including businesses, facilities and workplaces, with limited exemptions including corrections and developmental services.

If you are a business owner or operator and have questions about the use of face masks and coverings in York Region, please visit york.ca/mandatorymasks.

View the frequently asked questions — What you need to know about wearing a face mask or covering

Guidance

The Ontario Government has developed sector-specific guidelines and posters to provide guidance to businesses and services as they re-open to help protect workers, customers and the general public from COVID-19.

To prevent the spread of COVID-19, businesses should practice physical distancing, good hand hygiene, cough and sneeze etiquette, clean and disinfect surfaces, and prohibit sick employees from coming to work.

Employers and Employees

Under the Occupational Health and Safety Act, employers must take precautions to keep workers safe, including keeping them informed, creating health and safety policies and procedures and ensuring workers use the right protective equipment.


Ontario's Chief Medical Officer of Health is advising employers in Ontario to facilitate virtual work arrangements to enable employees to work from home where possible. In workplaces where this is not possible, employers are recommended to operate in a manner that encourages physical distancing.

Effective September 26, 2020, under the Reopening Ontario (A Flexible Response to COVID-19) Act, 2020,[2], the provincial government issued a recommendation for businesses and organizations to implement a COVID-19 screening tool in their workplaces for all workers and essential visitors entering a work environment.

Employees worried about safety of their workplaces can call the Health and Safety Call Centre at 1-877-202-0008.


Schools

Please visit Staying Safe at School or Ontario – re-opening schools.

It is important to monitor your child’s health and complete the COVID-19 school and child care screening daily before sending your child to school.


Licensed Child Care

Licensed child care centres and home child care providers across Ontario can operate with strict safety and operational requirements in place.

As of September 1, 2020 child care centres can open to full capacity allowing parents to return to work.

It is important to monitor your child’s health and complete the COVID-19 school and child care screening daily before sending your child to child care.

Resources to support operators in re-opening child care:

Indoor Sports and Recreational Fitness Centres

Facilities for indoor sports and recreational fitness activities, including gymnasiums, health clubs, community centres, multi-purpose facilities, arenas, exercise studios, yoga studios and other fitness facilities may open if they comply with the following conditions:
  1. Indoor fitness, exercise or dance classes must not be provided
  2. Any areas containing weights or exercise machines must be closed

Dance studios may remain open if they comply with the following conditions:

  • Only individual training (i.e. conditioning, strength training and skill development) for members is provided
  • Classes that involve group dances and/or choreography are not permitted
  • The total number of members of the public permitted to be at the facility in an organized activity at any one time must be limited to the number that can maintain a physical distance of at least 2 metres from other persons at the facility, and in any event cannot exceed 10 people
  • Each class, organized program or organized activity must take place in a separate room
  • No spectators are permitted
  • Any person who enters or uses the facility must maintain a physical distance of at least 2 metres from any other person who is using the facility
  • Activities likely to result in individuals coming within 2 metres of each other must not be practiced or played within the facility
  • Any locker rooms, change rooms, showers and clubhouses in the facility must be closed, except to the extent they provide access to equipment storage, a washroom or a portion of the facility used to provide first aid
  • Any equipment rented to, provided to or provided for the use of users of the facility must be cleaned and disinfected between each use
  • Activities requiring the use of equipment or fixed structures that cannot be cleaned and disinfected between each use must not be practiced or played within the facility

In addition, dance studios must continue to follow all other applicable public health measures (e.g. hand hygiene, mask use) as outlined in the province's COVID-19 and workplace health and safety website, Guide to developing a COVID-19 workplace safety plan and any other sector-specific guidance


Public Gatherings

Effective Monday, October 19, 2020, unmonitored and private social gatherings are limited to 10 people indoors and 25 people outdoors. Unmonitored and private social gatherings include functions, parties, dinners, gatherings, BBQs or wedding receptions held in private residences, backyards, parks and other recreational areas. You must continue to practice physical distancing when gathering with individuals outside your immediate household.


Religious service, rite or ceremony
Private event or social gathering at a private home settingc
Indoor
30% capacity or less of any given room in the building
10 people or less
Outdoor
100 people or less

Note: a religious service performed in a backyard (e.g., wedding) must adhere to the private event / social gathering limits
25 people or less

c Includes unstaffed businesses or facilities (e.g. private residences, backyards, parks, and other recreation areas). See COVID-19: Guidance for Public Gatherings for more information

Note: You cannot combine events (an indoor plus an outdoor event; a religious ceremony plus an outdoor event; hire staff plus an indoor private event) to achieve permission for a larger gathering size.

All religious services, rites, and ceremonies must adhere to the appropriate emergency orders under the Emergency Management and Civil Protection Act, particularly Stage 3: O. Reg 364/20. Places of worship and faith-based gatherings can either accommodate a maximum of 50 people indoors or 30% of the capacity of the room being used (in the building); whichever number is greater as long as physical distancing can be maintained. For example, if a place of worship hosts a gathering of 70 people but remains under 30% capacity of the venue, this would be permitted.


Personal Service Settings

The Province of Ontario announced Personal Service Settings can re-open for business on June 19, 2020. These include hairstyling and barbering, tattooing, micropigmentation, ear and body piercing, electrolysis, nail salons and aesthetic services.

Effective October 19, 2020, personal care services where face coverings must be removed are prohibited (e.g. beard trimming, makeup application) for at least the next 28 days.

Personal Service Settings must comply with the PSS Regulation (O. Reg. 136/18), Ontario’s Emergency Orders and guidance as directed from York Region Public Health.

Employers may also refer to additional sector-specific guidance on preventative measures appropriate for workplace settings: Workplace Safety and Prevention Services: Guidance on Health and Safety for Personal Service Settings During COVID-19

York Region Public Health has also developed COVID-19 Guidelines for Personal Service Settings, Personal Service Settings Questions and Answers, and a Spa Safe factsheet for clients.

At this time, oxygen facials are still prohibited until further direction.

Personal Service Settings in York Region do not require an inspection by York Region Public Health prior to re-opening, however a Personal Service Setting must ensure appropriate policies and procedures and infection prevention and control measures are in place to protect employees and customers against COVID-19.


Long-term Care Homes, Retirement Homes and other Congregate Care Settings

As part of Phase 3, long-term care homes, retirement homes and other congregate care settings that are not experiencing a COVID-19 outbreak are permitted to open facilities to visitors. Each location will have slightly different policies and protocols in place. If planning to visit family or loved ones, be prepared and confirm what will be required before your visit.

As required by the Ministry of Long-Term Care, all long-term care homes require visitors to attest to having received a negative COVID-19 test result from a test taken within the last two weeks and have not subsequently tested positive. COVID-19 testing is not required for outdoor visits.

Additional visitor requirements for long-term care homes, retirement homes and other congregate care settings will include:

  • Not visiting any of these settings if you are sick. Active and/or passive screening protocols prior to entering facilities will be in place, which may or may not include temperature checks
  • Adhering to new rules around physical distancing, hand hygiene, and face coverings or masks
  • A maximum number of visitors per resident

Other protocols may dictate where (inside or outside, in certain rooms, only in private rooms) visitors can see residents and what personal protective equipment is required.

If a long-term care home, retirement home or other congregate care setting is in outbreak status, only essential visitors will be allowed into the facility.

York Region’s two long-term care homes, Maple Health Centre and Newmarket Health Centre, are again accepting both general visitors and essential visitors with strict protocols in place. These protocols are in place as long as the long-term care homes remain outbreak-free.

For updated information about the visiting the Region’s long-term care Homes during COVID-19 please review the Visiting Residents during COVID-19 Policy and Procedure.


York Region Service Distruptions and Facility Closures

York Region facilities are closed to the public.

In response to the ongoing COVID-19 situation, York Region facilities (except waste depots) are currently closed to the public. A number of services have also been impacted.

Details on disruptions and closures will be updated as the situation evolves.

Key services essential to York Region continue, including Paramedic Services, Water, Waste Management, Shelter Services, Long-term Care, Road Operations and York Region Transit.

Children's Services

Licensed Child Care

Licensed child care centres and home care providers across Ontario are able to re-open with strict safety and operational requirements.  Opening dates vary.

EarlyON child and family programs

EarlyON Child and Family Centres across Ontario are permitted to re-open in-person programming with limited capacity and strict safety and operational requirements in place. The earliest an EarlyON program can re-open is September 1, 2020. Opening dates of EarlyON programs across York Region vary.

Families can continue to access EarlyON programs and services by telephone, email and social media.

The following adjustments are made to services:

  • Child Care Fee Subsidy — intake and annual reviews are done by telephone
  • Early Intervention Services Intake Line has resumed business as usual, receiving referrals and answering client inquires
  • Infant and Child Development Services — is continuing to support families with intervention and case coordination  by telephone, videoconferencing or email
  • Neonatal Follow Up Clinics — offered through videoconferencing or telephone
  • Inclusion Support Services is supporting the inclusion of children with special needs attending licensed early learning and child care programs primarily through virtual conferencing and in-person when deemed necessary.  Service coordination for families and capacity building training to early learning and child care providers continues to be provided virtually.
  • Online capacity building workshops for early learning and child care professionals are now available. In-person sessions have been cancelled and will be rescheduled at a later date
  • After School Programs in social housing is provided by 360°kids who continues to support the community virtually and in person when possible
  • Fair Access Programs have closed
  • The Positive Leisure Activities for Youth (PLAY) recreation subsidies 2020/2021 season is open and accepting applications to determine eligibility.  Local municipalities are beginning to release information about recreation programs and when residents can register.

For more information please visit york.ca/children

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Court Services

Provincial Offenses Courts

All in-person Provincial Offences Act courts matters scheduled until October 16, 2020 will be rescheduled. Do not attend court.

All in-person Provincial Offences Act (POA) matters scheduled from Monday, March 16, 2020 through to and including Friday, October 16, 2020 will be adjourned and rescheduled to a later date. If you have a matter scheduled during this time, do not attend court. If you have a trial scheduled, a notice of your new court date will be sent to you by mail to the address on file with the court. If you were summoned to appear in court for a provincial offence, you do not need to attend, as the matter will be rescheduled.

York Region’s Provincial Offences Act Courts in-person front counter services are available beginning Monday, September 14, 2020.

The Newmarket Provincial Offences Court, previously located at the Tannery, 465 Davis Drive has relocated to the 2nd floor of 17150 Yonge Street.

The Richmond Hill Provincial Offences Court continues to offer front counter services at 50 High Tech Road.

Hours of Operations - Monday to Friday:

  • Court Operation front counter services 8:30 a.m. to 4:30 p.m.
  • Prosecution front counter services from 9 a.m. to 12 p.m. and 1 p.m. to 4 p.m.
  • Please note entrance to the building will only be permitted until 4 p.m.

If you have a trial scheduled, a notice of your new court date will be sent to you by mail to the address on file with the court. If you were summoned to appear in court for a provincial offence, you do not need to attend, as the matter will be rescheduled.

If you have an appeal scheduled during the court closure, please contact staff at 50 Eagle Street at 905-853-4801 to find out your new court date.

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Economic Development

York Small Business Enterprise Centre

In-person consultations are postponed until further notice. Business consultations will be moving to telephone consultations, wherever possible.

Seminars, group sessions and workshops are postponed until further notice. York Region will continue to evaluate to determine which events can be held online.

To learn more visit york.ca/business


Business Advisory Services

In-person consultations are postponed until further notice. Business consultations will be moving to telephone consultations, wherever possible.

To learn more visit york.ca/business

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Forestry

Outdoor Education - Bill Fisch Forest Stewardship and Education

Bookings at the Bill Fisch Forest Stewardship and Education Centre are cancelled until further notice.

To learn more visit york.ca/yrf

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Housing

Housing York Inc. Essex Office

Offices are closed to the public.

Residents can still call or email Housing York Inc. during regular business hours at:

Housing York Inc. drop boxes are located at all of our properties. We encourage you to use the drop boxes to submit maintenance requests, rent cheques and information about rent renewals. We can copy and return original documents to you as needed.


Housing York Inc. Gorham office

Closed to the public.

Residents can still call or email Housing York Inc. during regular business hours at:

Housing York Inc. drop boxes are located at all of our properties. We encourage you to use the drop boxes to submit maintenance requests, rent cheques and information about rent renewals. We can copy and return original documents to you as needed.


Housing York Inc. Woodbridge Leasing Office

Closed to the public.

Residents can still call or email Housing York Inc. during regular business hours at:

Housing York Inc. drop boxes are located at all of our properties. We encourage you to use the drop boxes to submit maintenance requests, rent cheques and information about rent renewals. We can copy and return original documents to you as needed.


Community Partnerships and Support Services

Closed to the public.

The Community Partnerships team is working remotely and will continue to provide support to clients.

  • RGI tenants’ rents will be recalculated starting April 1st based on demonstrated drop in income
  • Market rent tenants will be supported if their ability to pay is negatively impacted to establish manageable payment terms

We encourage you to send us an email. If you do not know the email address, please call Access York at 1-877-464-9675 and the correct email address will be provided to you.

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Long-term Care

Visiting Policy

York Region’s two long-term care homes, Maple Health Centre and Newmarket Health Centre, both allow general visitors and essential visitors with strict protocols in place. These protocols are in place as long as the long-term care homes remain outbreak-free.

For updated information about the visiting the Region’s long-term care Homes during COVID-19 please review the Visiting Residents during COVID-19 Policy and Procedure.

For more information on York Region’s long-term care homes and current protocols, please visit our Long-Term Care webpage.

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Paramedic Services

Building Restrictions at 80 Bales Drive East

Effective Friday, March 20, 2020 Paramedic Services headquarters at 80 Bales Dr. E. East Gwillimbury will be closed except for essential staff

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Planning

Municipal Comprehensive Review

Public consultations were in progress for the Municipal Comprehensive Review to update the York Region Official Plan.

York Region is reevaluating public consultation avenues and postponing any planned public engagement. To learn more visit york.ca/mcrgetinvolved

Development Services

We continue to process and accept development applications. To learn more visit york.ca/developmentservices

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Police Services

Police Facilities

York Regional Police facilities are closed to members of the public. In the case of an emergency, call 9-1-1.

For non-emergencies, please call 1-866-876-5423 toll-free, or complete a report online at yrp.ca/reportit

For further YRP closures visit yrp.ca/covid-19

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Public Health

Sexual Health Clinics

Appointments available for urgent needs only.

Please call Health Connection at 1-800-361-5653 and a Public Health Nurse will assist you over the phone.

For more information visit york.ca/sexualhealth


Dental Services for Children and Youth

Preventive and non-urgent screening appointments, as well as school dental screening have been cancelled until further notice.

To speak with a Registered Dental Hygienist, please call 1-877-464-9675.

The program continues to screen clients with urgent dental needs.

For more information visit york.ca/dental


Seniors Dental Program

Preventive and non-urgent screening appointments have been cancelled until further notice.

To speak to a Registered Dental Hygienist or Certified Dental Assistant about the Ontario Seniors Dental Care program please call 1-877-464-9675 ext.75809. The program continues to receive calls about the Ontario Seniors Dental Care Program and is assisting clients with emergency dental needs.


Transition to Parenting Group

Please note Transition to Parenting groups will be cancelled until further notice If you are pregnant or a new parent and wish to speak with a registered nurse about your emotions, parenting or infant feeding, please call Health Connection at 1-800-361-5653 or chat with a nurse at york.ca/nursechat


Breastfeeding

We continue to provide breastfeeding support; please call 1-800-361-5653 and press 2 to speak to a public health nurse, or visit york.ca/nursechat


Healthy Babies, Healthy Children

We continue to provide support through the Healthy Babies Healthy Children program; please call 1-800-361-5653 and press 2 to speak to a public health nurse, or visit york.ca/nursechat


Health Connection

Public health nurses continue to provide health teaching, parenting information and referrals for breastfeeding support, the Healthy Babies Healthy Children Program and perinatal mental health support. The program is accessed through 1-800-361-5653 or through e-chat – york.ca/nursechat


All Babies Count

Please note that York Region Public Health will not be offering prenatal and postpartum support at the All Babies Count program until further notice.

If you would like to speak with a registered nurse about your pregnancy or parenting, please call Health Connection at 1-800-361-5653 or chat with a nurse at york.ca/nursechat


Immunization Clinics

Please note that all community clinics have been cancelled until further notice. If you have any questions please call 1-877-464-9675 ext. 73456

Please note that all Grade 7 school immunization clinics have been cancelled until further notice.

For more information, please visit Immunization Clinics and School Immunization Clinics.


Immunization Education sessions

Please note that all immunization education sessions have been cancelled until further notice. We apologize for any inconvenience this may cause. If you have any questions please call us at 1-877-464-9675 ext. 73456


Food Handler Certification Program

Please note we are postponing all food handler certification exams until further notice. We apologize for any inconvenience this may cause. Please check our webpage for updates as to when exams will resume.

A list of online and alternate providers can be found on the Ministry of Health site.


Tuberculosis Program

At this time, we are unable to commit to previously scheduled services, including home visits.

For information about our services or to speak to a public health nurse, please contact our TB program intake line at 1-877-464-9675 extension 76000.


Substance Use Prevention and Harm Reduction

The Substance Use Prevention & Harm Reduction program is continuing to provide access and distribution of naloxone and other harm reduction supplies to clients and community agencies.  

If you have questions regarding obtaining naloxone and/or other harm reduction supplies, please call 1-877-464-9675 ext. 76683 or email substance@york.ca


Private Well Water Testing

Until further notice, private well water sample pick-up and drop-off is limited to two locations from 8:30 a.m. to 11 a.m. from Monday to Thursday only (closed statutory holidays).

Georgina (drop-off only)
24262 Woodbine Avenue
Keswick L4P 3E9

Newmarket (drop-off and bottle pick-up)
Tannery Building – Public Health
2 nd Floor, 465 Davis Drive
Newmarket L3Y 7TP

Alternatively, water samples for private citizen drinking water samples can be dropped off at the Public Health Laboratory located at 81 Resources Road, Etobicoke, ON from Monday to Friday from 8 a.m. to 2 p.m. (closed statutory holidays)

For more information or questions about private well water quality, please contact Health Connection at 1-800-361-5653.


Submitting a Tick for Testing

Tick submissions are no longer being accepted.

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Regional Roads

2020 National Public Works Week

National Public Works Week Family Fun Day on May 23 in the City of Richmond Hill has been cancelled.


Transportation and Works Operations Centre

The Transportation and Works Operations Centre at 90 Bales Drive is closed.

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Social Assistance

Community Resource Centres

Community Resource Centres in all Ontario Works offices are closed.

The Community Fair scheduled at the Vaughan Ontario Works Office at 9060 Jane Street in the City of Vaughan on March 18 has been cancelled.

Learn more about Community Resource Centres


Homelessness Community Programs

All face-to-face meetings with individuals at Violence Against Women Emergency Housing Shelters, Homemakers and Nursing Services or Housing with Supports Facilities have been discontinued.

Drop-in programming at 360Kids, Belinda’s Place and Sutton Youth Services are closed until further notice.

Support will be provided to customers and we will be accepting and granting applications over the phone for Integrated Support Program, Housing Stability Program and the Outreach and Diversion Program.

Homelessness Community Programs at 17310 Yonge Street Unit 5, Newmarket are closed to the public.

For more information visit york.ca/emergencyhousing.


Early Intervention Services Closed to the public
Social Assistance Closed to the public
Employment Services Closed to the public
Social Services – Markham-Stouffville Hospital Closed to the public
Children’s Treatment Network Closed to the public
The Regional Municipality of York en-US

Transit

Due to COVID-19 and a significant decrease in transit ridership, many YRT routes are still not operating, while others are undergoing a service review. For schedule information, please visit yrt.ca

Effective Thursday, July 2, travelers must wear a non-medical face mask or covering on public transit and board all buses at the front doors, and exit at the middle or rear doors, to help with physical distancing measures. This applies to all YRT and Viva routes.

Barrier shields are being installed in the driver’s area to help with physical distancing, and protect drivers and passengers. As we work to install these barriers on all of our buses, drivers in the meantime will be provided with face shields to help keep themselves and others protected.

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United Way

Employee Giving for United Way

United Way events and initiatives, including Pop-Up Shops, Spring Market and Spring Auction are currently cancelled or postponed.

Event participants have been notified and refunded if applicable.

For more information visit york.ca/giving

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Waste Management

York Region waste depots remain open during regular service hours.

Service offerings have been reduced in an effort to enhance physical distancing on site and reduce potential risks and further spread of COVID-19. The health and safety of our customers, staff and community is our top priority. 

In order to protect our depot customers and staff during this difficult time we will not be accepting cash at any of our waste depots until further notice. Thank you for your understanding.

Waste Depots are closed civic and statutory holidays.

For hours, locations and an updated list of what’s accepted at each depot visit york.ca/wastedepots


Repair Café

Future Repair Cafés may be cancelled.

For more information visit york.ca/repaircafe


Materials Recovery Facility Education Room

Materials Recovery Facility education room is currently closed.


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Water

Student Water Conservation Programs

The 2020 York Children’s Water Festival on May 12, 13 and 14 at Bruce’s Mill Conservation Park in the Town of Whitchurch-Stouffville has been cancelled.

For more information visit york.ca/ycwf

Tap'd In — Mobile Drinking Water Trailer

In response to COVID-19 and in consultation with York Region Public Health, Tap’d In will not be used at community events in 2020.


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Access York

Phone: 1-877-464-9675
TTY: 1-866-512-6228
(for deaf and hard of hearing)
accessyork@york.ca

Resources


 
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