Thank you for your interest in participating in a customer usability focus group on York Region’s website, york.ca.
Your feedback will help provide valuable insights on enhancements to the website. The one-on-one virtual sessions will be facilitated by our research partner, Northern Commerce and your anonymity will be assured.
Participants who complete the study will be entered into a draw to win one of two $100 gift cards.
By submitting this form, you agree to the Contest Rules.
What You Need to Know to Participate
Selected candidates will need to:
- Be available on Wednesday, May 20, or Thursday, May 21, 2026
- Attend a 45-minute website testing and feedback session, conducted online (Zoom)
- Have a device with a camera and microphone as the session will be recorded for study analysis
- Provide demographic information about your age, location and comfort using websites in the registration process
- Live, work or travel to York Region regularly
- Have access to an internet connection as well as a computer or mobile device with audio and video capabilities
Notice of Collection
The personal information submitted in this form is collected under the authority of the Municipal Act, 2001, S.O. 2001, c.25 and in accordance with the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c.M.56. and will be used for the sole purpose of selecting candidates for participation and use of anonymous demographics for the web usability study.
If you have questions about the collection, use, and disclosure, of your personal information by York Region please email [email protected] or call 1-877-464-9675 x71234.
