For general inquiries, please contact York Region’s Access York contact centre.
If you know the department or service you would like to contact, please refer to the contact information below.
(for deaf and hard of hearing)
*We are currently experiencing service disruptions with the TTY. While we work to repair the issue, you can reach us at @email
Hours of operation: Monday to Friday from 8:30 a.m. to 4:30 p.m.
Closed on weekends and Statutory Holidays
York Region Administrative Centre
Attention: (Please indicate department, service or contact name)
17250 Yonge Street
Newmarket, ON L3Y 6Z1
Accessible formats or communication supports are available upon request by contacting the Departments and Services below.
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Departments and Services
Community and Health Services
Childcare Fee Assistance
Children and Family Services
Early Intervention Services
Emergency Police, Fire or Ambulance
(Forestry, water quality, sewer, odour and water related emergencies)
1-877-464-9675 ext. 71640
1-877-464-9675 ext. 75506
1-877-464-9675 ext. 71234
Mobility On-Request Paratransit
Office of the CAO
1-877-464-9675 ext. 71201
1-877-464-9675 ext. 71203
Office of the Chairman and CEO
1-877-464-9675 ext. 71104
1-877-464-9675 ext. 74750
(Legal claims, council and committee agenda)
To submit a legal claim, including claims for lien under the Construction Act, please email @email
Limited in-person Statement of Claim service appointments are available; to reserve, please email @email or call 1-877-464-9675 ext. 71320
Social Assistance (Ontario Works)
Take a Walk in the Forest event registration
1-877-464-9675 ext. 75000
(Urgent matters after hours impacting the safety of road users, such as traffic signal outage or road emergency)
1-877-464-9675 ext. 75200
(Garbage, recycling, green bin, hazardous waste and community environmental centres)
Water for Tomorrow
(Water conservation and efficiency)
York Regional Police
York Small Business Enterprise Centre
1-877-464-9675 ext. 71572
York Region Transit (YRT)
1-866-MOVE YRT (668-3978)
Ombudsman for The Regional Municipality of York
York Regional Council has appointed the Ontario Ombudsman as the Ombudsman for The Regional Municipality of York. The appointment is effective January 1, 2021.
The Ombudsman is an objective office of last resort for members of the public to bring forward unresolved complaints when all other processes have been exhausted. Acting at arm’s length from the Regional Council and the Corporation, the Ombudsman will independently receive, review and investigate complaints, provide periodic updates as a result of investigations and produce an annual report of its activities.
The Ontario Ombudsman Office can be reached via phone or email:
More information is available at ombudsman.on.ca