Long-term Care Homes
York Region’s long-term care homes, Newmarket Health Centre, is currently in a COVID-19 outbreak and following strict COVID-19 protocols.
The Region’s long-term care homes follow the Ministry of Long-Term Care COVID-19 guidelines when not in outbreak. For information, please see the COVID-19 guidance for long-term care homes in Ontario.
York Region’s two long-term care homes provide nursing and personal care services for adults who are no longer able to live in their own homes. Both homes specialize in meeting the needs of residents who need complex care and residents with cognitive impairments.
Both long-term care homes feature:
- Daily activities
- On-site hair salon and barber shops
- Therapeutic gardens
- Café and gift shops
You can read more about our programs and services and what it’s like to live in one of York Region’s long-term care homes in our Welcome To Your New Home booklet.
Send an E-card to a Resident
Send “Well Wishes” to your loved ones at Maple Health Centre or Newmarket Health Centre.
Volunteering at Our Homes
We are looking for new volunteers at both of our long-term care homes. Volunteering is a great way to learn new skills, meet new people and help where there is a real need. For more information and to apply for a volunteer position, visit york.ca/LTCVolunteer.
How to Apply
Visit the (Central) Local Health Integration Network (LHIN) Home and Community Care website to find out about eligibility, how to apply and costs.
The (Central) Local Health Integration Network (LHIN) Home and Community Care will help you find and access the care that you or your loved one needs.
The Government of Ontario determines rates for all long-term facilities. The co-payment for a standard room can be subsidized depending on a person's income. We will work with you to determine if you are eligible for a reduction. Click the Rates for Long Term Care button below to view current rates.
Programs and Information
Information for Residents
You can read more about our programs and services and what it’s like to live in one of York Region’s long-term care homes in our Welcome to Your New Home booklet.
Health Care Consent and Substitute Decision Makers
Health care consent is making an informed decision to accept or refuse care or treatment. It is based on information the health care provider explains about the person’s condition, treatment options, risks, benefits, side effects, alternatives and what would happen if treatment is refused. Consent is required when proposing a plan of care, a new treatment, a change in medication or a change to a current treatment.
A Substitute Decision Maker is the person who will make health care decisions on behalf of the resident if the resident becomes mentally incapable to make these decisions.
For more information on Substitute Decision Maker please review Substitute Decision Maker information package.
Hiring a Private Caregiver or Companion
Some residents or their families wish to hire a private caregiver or companion to attend to some of the resident’s needs for a specific number of hours per day or week. Some key points to keep in mind when hiring a private caregiver of companion:
- Private caregivers and companions are not employees of York Region
- As the Hirer, you will determine their responsibilities, set their schedules and coordinate pay
- Private caregivers and companions must meet the requirements set out in the Private Caregivers and Companions Policy
- It is mandatory for private caregivers to attend an orientation session provided by York Region
- The long-term care homes have ultimate responsibility for the safety and wellbeing of all residents.
- If a private caregiver or companion disregards the long-term care home’s policies, violates the confidentiality agreement, or interferes with the comfort and wellbeing of any resident, the Home’s Administrator has the right to prohibit them from providing services
If you are interested in hiring a private caregiver or companion, please call 1-866-967-5582 and ask for the private caregivers policy and forms.
Life in a York Region Long-Term Care Home
In addition to providing nursing and personal care, York Region’s Long-Term Care homes offer a range of supports and activities to help residents continue to live fulfilling and meaningful lives.
The recreational programs York Region offers meet the five key domains of well-being – emotional, spiritual, intellectual, social and physical wellness. These programs allow long-term care residents to grow and try new things, which is important at any age.
Participating in these activities helps residents develop friendships and become part of their Home’s community. Family and friends are also encouraged to join in, volunteer for organized activities or simply take part in the fun. (A nominal charge may apply for specific activities, outings or programs.)
- Pet therapy
- Musical groups
- Casino nights
- Special Events and outings
- Cultural and holiday-themed events (Christmas, Halloween, Canada Day)
Recreation Program Staff
Recreation staff coordinate special events and provide recreational activities for residents on a monthly basis. Staff members plan small group activities based on residents’ interests and abilities. Monthly activity calendars are available for pickup in each Home.
Residents can also arrange their own outings and events or stay involved with their former communities. Please speak to a nursing staff member for more information and appropriate service supports.
Daily menus are posted and alternate choices are available if you have special dietary needs (e.g. diabetes, vegetarian, or low salt). Refreshments and snacks are offered three times per day and are also available upon request or in the refreshment areas in each Home area.
Convalescent Care Program
People who are leaving the hospital after an accident or illness but are not ready to return home can recover in a convalescent care bed. Convalescent care beds are available at Newmarket Health Centre and Maple Health Centre. All the services that are available to long-term care residents are available to clients staying in the convalescent care beds.
This service is available to York Region residents while they recover from an accident or illness. Residents are entitled to a maximum of 90 days of convalescent care.
This service is provided at no cost. Costs such as a telephone are extra.
How to Apply
Contact the Central LHIN Home and Community Care to request a convalescent care bed.
Short Stay Respite Program
Short stay beds are available for seniors and adults with disabilities to use while their regular caregivers are on vacation or need a rest. The Short Stay/Respite program offers family members relief from the physical, mental and emotional demands of caring for their loved ones.
There is a daily rate for this program service. Click the Rates for Long Term Care button below to view current rates.\
How to Apply
Please note that if you wish to use these services during the peak holiday season you are encouraged to book well in advance.
For adults who require complex or secured care, contact the Central LHIN Home and Community Care to request a Short Stay/Respite bed in a long-term care home.
Maple Health Centre
10424 Keele Street
Newmarket Health Centre
194 Eagle Street
Information on other long-term care homes in York Region is available on the (Central) Local Health Integration Network (LHIN) Home and Community Care website.
To set up a time to visit one of York Region’s long-term care homes you must book an appointment:
Newmarket Health Centre: 1-866-967-5582 Ext. 73400
Maple Health Centre: 1-866-967-5582 Ext. 73600
The Local Health System Integration Act, 2006 requires the LHIN and the Health Service Provider (HSP) enter into a service accountability agreement. The service accountability agreement supports a collaborative relationship between the LHIN and the HSP to improve the health of Ontarians through better access to quality health service.
The views express on this website are the views or York Region and do not necessarily reflect those of the LHIN or the Government of Ontario.