A New Baby
Congratulations on your new baby! York Region Public Health is here to help. You have questions, we have answers. Our registered nurses are just a phone call away and are always ready to offer you helpful parenting tips, answer your parenting questions and suggest programs and services that best meet your family’s needs.
To speak to a registered nurse, call York Region Health Connection at 1-800-361-5653, TTY 1-866-512-6228, or live chat Monday to Friday from 8:30 a.m. to 4:30 p.m.
If you are on the phone with one of our registered nurses, this page will help guide your conversation.
Did you speak to one our Public Health Nurses over the phone?
Tell us about your experience by completing a quick survey.
If you cannot get to a phone or are having trouble finding information, email @email, or send us a Facebook or Twitter message.
At the hospital
After delivery, you may be visited by a York Region Public Health nurse. They will share important details about helpful programs and services as well as ask if one of our registered nurses can call you at home. Please say ‘yes’ to getting this call.
Going home with baby
A few days after you and your baby get home from the hospital, one of our registered nurses from Health Connection will call you to:
- See how you are feeling
- Answer your parenting questions
- Get to know you and your baby a little better by asking you a few questions
If you need further support:
- Speak to a Health Connection registered nurse by calling 1-800-361-5653, Monday to Friday, 8:30 a.m. to 4:30 p.m.
- Ask about our home visiting program, Healthy Babies Healthy Children (HBHC), or our free virtual or in-person breastfeeding clinics
- For after-hours support , call Health Connect Ontario by dialing 811 or calling 1-866-797-0000 for 24-hour medical advice and free breastfeeding and infant feeding support
Feeding your baby
Are you experiencing breastfeeding challenges? If you are not breastfeeding , do you have questions about preparing and feeding infant formula? We are here to help!
Health Connection nurses can answer your infant feeding questions and link you to expert support through virtual or in-person, face-to-face instruction. York Region offers virtual breastfeeding and infant feeding sessions, as well as in-person breastfeeding clinics at locations throughout York Region. One of our nurses will meet with you and your baby, help you understand your baby’s feeding cues, suggest strategies to overcome feeding challenges, and offer you valuable tips and advice.
To schedule an infant feeding virtual session, or an in-person appointment at one of our breastfeeding clinics, call Health Connection at 1-800-361-5653 or connect with us via live chat
Remember, if you are not able to visit one of our breastfeeding clinics, our registered nurses are also happy to answer your questions and provide infant feeding support over the phone.
Here are some helpful tips:
- Learn how to express milk from the breast without the use of pumps with this video from Stanford University
- Connect with Le Leche League Canada (LLLC) for breastfeeding information and support by trained LLLC Leaders by phone, email or at local groups
- Review the resource Getting Breastfeeding off to a Great Start
- Learn the Keys to Successful Breastfeeding
- If you are looking for instruction on how to prepare and feed infant formula, here is an informative resource, Infant formula
Cleaning your baby’s mouth
Did you know that it is important to clean your baby’s mouth even before teeth appear?
Clean your baby’s mouth every day, from birth.
Use a clean, soft, damp cloth to wipe gums, insides of cheeks and the roof of the mouth.
For more information about your baby’s oral health
- read Oral Health for Babies and Children
- watch the First Dental Visit by first birthday video
- visit york.ca/dental
We care about how you are feeling
Let’s talk about you. During the past month, have you been feeling anxious, sad, depressed or hopeless? York Region Public Health provides information and support to families going through parenting challenges. If you need to talk, reach out to one of our registered nurses by contacting Health Connection. York Region Public Health nurses can provide support, information and connections to other helpful services such as:
- York Support Services Network’s Community Crisis Response line at 1-855-310-COPE (2673)
Support for dads/partners
Fathers or partners play an important role in child development. Children feel safe, secure and loved when both parents spend time with them. When a mother feels supported by the baby’s father or her partner, she is more patient, flexible, sensitive and available to her child. For more information, visit Dad Central Canada
Your baby’s growth and development
Children depend on their parents and caregivers to help them grow and develop. When parents know what to expect at each stage of development, it can be easier for them to meet their child's needs and understand their behaviour.
For help along the way, you can:
- Test your baby’s hearing at 1-888-703-KIDS (5437) or ontario.ca/infanthearing
- Follow your child’s progress from one month to six years of age with endds.com
- Visit an Ontario Early Years Centre
- Get services from Markham Stouffville Hospital’s Child Development Programs for speech and language, infant hearing, blindness or low vision
Frequently asked questions
Where can I find a doctor?
Health Care Connect, offered through the Government of Ontario, can help you find a doctor or nurse practitioner. To find all available health care options near you, visit ontario.ca
How can I keep my baby safe?
Keep your baby safe at home or in the car. For general tips, visit Health Canada
Create a smoke-free environment
Second-hand smoke is the smoke that enters the air from the end of a burning cigarette, cigar or pipe. Third-hand smoke is left on furniture, in dust and in fabrics after a cigarette, cigar or pipe is put out. Second and third-hand smoke are especially dangerous for babies and children. Find out more about creating smoke-free spaces
I am a parent of twins/multiples. Where can I find information and support?
Expecting two, three, or more babies and wondering what you need to know? Visit Health Canada: Multiple Births
Peer-to-peer support for parents of multiples
Multiple Births Canada offers many resources for parents with multiples when you become a member.
What is my baby telling me?
Your baby needs to know that someone is available for them. A healthy attachment with at least one adult increases brain development and helps your child to cope with stress, anxiety and new life experiences. Build your child’s emotional health with tips from the Attachment Building factsheet
How do I register my baby with the province?
Service Ontario can provide you with questions about birth certificates, passports, social insurance numbers and the Canada child benefits
- OMama: Evidence-informed healthy pregnancy, birth and early parenting information