Current Subsidized Housing Applicant Information
This page provides information for applicants who have already applied for subsidized housing in York Region. If you are looking to apply, visit york.ca/ApplyForHousing
Once you have applied for housing, you will be able to log into your account to update your information and learn more about subsidized housing programs and locations in York Region.
Keeping your application up to date is crucial to maintaining your place on the wait list.
Register for an Online Account as an Existing Applicant
Access my application online for the first time
If you are an existing applicant and you have not yet accessed your application online, you will need to create an online account and link the account to your application.
All applicants currently on the subsidized housing wait list will receive a letter from Housing Access with a registration code to access their applications online. Letters are being sent in phases starting with applicants with the oldest application dates.
To create an online portal account and link to your existing application, you need:
- Your registration code
- Your registration code is your client number. It is found on all communications from the Housing Access Unit in the form “p123456”
- If you do not have your registration code/client number, please call Housing Access at 1-877-464-9675
- First Name
- Last Name
- Date of Birth
- An email address
- You must use the email address that is on file with Housing Access to set-up your online account
- If you have never provided your email address, you use a different email address, or you aren’t sure which email address is on file, please contact Housing Access at 1-877-464-9675.
For more information on how to register, please refer to our guide for existing applicants.
Once you have registered and created a user name and password, you will use the online portal to update your information, keep your building choices up to date and learn more about subsidized housing programs in York Region.
As an existing applicant, it is important that you do not create a new application. Having more than one application may create delays in processing your information.
Login to Your Application
If you have already registered your online account and have a user name and password, you can check the status of your application, change your building selections and update your information.
To access your online application in another service area, click here to access the social housing online application.
Keeping your application up to date
Updates to your application can be made online once you register for the online portal. You must update your application if you have any changes to your address, contact information, household composition or immigration status.
If you need assistance, please contact Access York at 1-877-464-9675.
Annual update process
Once you are on the wait list, you must review and update your information at least once every 12 months to stay active on the wait list. Applications not updated will be cancelled and your name will be removed from the wait list.
Online Housing Offer Process
York Region has launched a new online offer process, which is a new way for wait list applicants to receive offers of housing. Through the online application portal, applicants can view vacancies for units and benefits and express interest in them to be considered for an offer of housing. This will become the main way for applicants to receive an offer of housing.
Eligibility to Participate
Applicants with the highest ranking on the wait list – those with the oldest application dates and those with Special Priority status – will receive an email inviting them to participate in the new offer process. Additional applicants will be invited to participate in the future as their names move up to the top of the wait list.
For information on how to view vacancies and express interest, please refer to our guide for the housing selection process.
How It Works
New vacancies and housing benefits will be posted to York Region’s online application portal every other Wednesday. Eligible applicants will have eight days to review information about the unit and housing benefit and express interest in the ones that meet their needs and preferences. Once the vacancy cycle closes on the following Wednesday, the unit or benefit will be offered to the applicant who expressed interest with the highest rank on the wait list.
Participating Community Housing Locations
The following community housing providers will start offering units through the new process in October 2022. If you are interested in living at these locations, you must express interest online to receive an offer of housing:
Observatory Towers, 25/35 Marshall Street, Richmond Hill
- Mackenzie Green, 145 Essex Avenue, Richmond Hill
- Dunlop Pines, 76/78 Dunlop Street, Richmond Hill
- Rose Town, 125 Pugsley Avenue, Richmond Hill
Alison Court, 1029 Pritchard Place
- Heritage East, 349/351 Crowder Boulevard, Newmarket
- Cedarcrest Manor, 20 Water Street, Markham
- Thomson Court, 1 Thomson Court, Markham
- Keswick Gardens, 43 The Queensway North, Georgina
Rent Supplement Program
- Various location across York Region
The new process will be expanded to all community housing locations in phases into 2023. Please check back occasionally for updates.
If you are waiting for a housing offer in a location not listed above, the housing provider will contact you directly when your name reaches the top of their wait list.
Frequently asked questions
Updating Your Application
How do I add or remove building choices on my application?
You can change your building selections at any time through the online application portal. Please visit the Housing Locations page for a list of subsidized housing buildings located throughout York Region.
How do I add a family member to my application?
You may add a new family member to your application using the online application portal. You will need to upload documents of legal status in Canada for each family member being added to your application.
If you have not registered for the online application portal, you must complete a Request to Make Changes to Your Application form. The new family member must complete and submit the form called Adding a Member to an Application for Subsidized Housing to Housing Access. They will need to provide documents of their legal status in Canada for each family member added to your application.
You must submit copies of the most recent Notice of Assessment for each family member 16 years and older being added to your application. Once a request to add a family member to your application is received, Housing Access will determine their eligibility for the waiting list.
What if my contact information, income or family makeup changes?
You may update your information at any time through the online application portal. If you have not registered for the portal, you must notify Housing Access of any changes.
Online Housing Offer Process
What is the online housing offer process?
The online offer process is a new way for wait list applicants to access subsidized housing and other housing benefits offered by York Region. Available units and benefits will be posted to the Region’s online application portal.
Through the portal, you will be able to:
- Learn about available community housing buildings and units, including amenities, photos, floor plans and move-in dates
- See information about available housing benefits Express interest to be considered for an available unit or housing benefit that meets your needs and preferences
- Make more informed decisions about where you want to live and have control over when and where you receive an offer
What do I need to do to prepare for the new offer process?
To prepare for the new process, applicants are strongly encouraged to:
- Register for the online portal
- Agree to receive emails from the Region when applying for housing or when registering for the online portal. This will allow you to get emails about available units when new vacancy cycles start. NOTE: If you register for the online portal but choose not to receive emails, you can view messages by logging into your online application
- Upload the most recent Notice of Assessment for everyone in your household over the age of 16
How do I know if I’m eligible to participate in the new online offer process?
Applicants with the highest ranking on the wait list, which is based on application date or Special Priority Status, will receive an email with instructions on how to review and express interest in available units when they become eligible to participate in the online offer process.
All applicants on the subsidized housing wait list will be sent a letter inviting them to register for the online portal. The online portal lets applicants update their information and learn more about subsidized housing programs and locations in York Region.
How will I find out about available vacant units or housing benefits?
Wait list applicants who are eligible to participate in the new online offer process will receive an email when a new vacancy cycle begins. New vacancy cycles open every other Wednesday at 12:01 a.m. The email will have information on available units or housing benefits and the cycle closing date.
If you have an online account, but have chosen not to receive emails from York Region, you can log into your online account to review the email with information about available units and housing benefits.
If you do not have an online account, and/or have poor or no access to the internet, you can contact Access York (1-877-464-9675) to request information about what vacant units or housing benefits are currently available.
Can I express interest in more than one unit or housing benefit per cycle?
Yes, you may express interest in as many units or housing benefits as you like. However, you should only express interest in a unit or housing benefit that you will accept should you receive an offer. If you turn down an offer for a unit that you expressed interest in, it is considered a refusal and you will be removed from the wait list.
Am I guaranteed an offer of housing if I express interest in a vacancy or housing benefit?
No, you are not guaranteed an offer of housing when you express interest. Expressing interest in a unit means that you are in line to receive an offer. You will only receive an offer of housing if you have the highest rank on the wait list for a unit or housing benefit you expressed interest in. Ranking on the wait list is determined based on application date or Special Priority Status.
I have expressed interest in multiple units and/or housing benefits in one cycle. Is there a way for me to indicate my preference?
No, there is no way for you to indicate a preference between the different units or housing benefits that you have expressed interest in. You should only express interest in a unit or housing benefit that you are willing to accept should you receive an offer. Turning down an offer for a housing unit will be considered a refusal and you will be removed from the wait list.
Do I have to express interest in units or housing benefits if I’m not interested in them?
No, you do not have to express interest in any units or housing benefits. If none of the available units or benefits meet your needs or you are not ready to move, you do not need to express interest.
You should only express interest in a unit or housing benefit you would accept if you receive an offer. Turning down an offer for a housing unit will be considered a refusal and you will be removed from the wait list.
Receiving an Offer
What happens if I refuse a unit or housing benefit that I am offered?
Beginning in 2021, a one-offer rule took effect for subsidized housing in Ontario. If you refuse an offer of housing, you become ineligible for the wait list and your name is removed from the list. If you still need a subsidy, you will need to re-apply. When re-applying, you’ll be given a new application date. Because of the one-offer policy, you should only express interest in a unit if you are sure you’ll accept it if offered.
The one-offer policy does not apply to portable housing benefits. If you express interest in a portable housing benefit and change your mind when contacted with an offer, you will resume your place on the wait list and can continue to review units and benefits in future cycles.
If I accept an offer that is not my first choice, will I stay on the wait list for my other choices?
No. When you accept an offer of housing, your application is closed. If you want to move to another building, you must re-apply to the subsidized housing wait list.
Housing Access Notice of Decision
Housing Access communicates eligibility decisions to applicants through a Notice of Decision. If you disagree with a decision made by Housing Access, you can request an appeal called a Decision Review for one of the following decisions:
- Your eligibility for the subsidized housing wait list
- The size and type of unit you are eligible for
- Your eligibility for Special Priority Status on the wait list
- You refused an offer of subsidized housing and your application has been cancelled
- You want to reactivate and backdate your canceled application
To request a Decision Review please follow the instructions on your Notice of Decision. You must complete a Request for Review Form - Applicants, provide any supporting documents and return them to Housing Access by the due date outlined in the Notice of Decision.
If your request for review is not received by the due date, Housing Access’ decision will be final.
How to contact Housing Access
Housing Access can help you with information about applying for subsidized housing and managing your application on the wait list.
Housing Access is located at:
Housing Services, 5th Floor
The Regional Municipality of York
17150 Yonge Street
Newmarket, ON L3Y 8V3
Office hours are 8:30 a.m. to 4:30 p.m. Monday to Friday.
Subsidized Housing Forms
- All forms and applications for subsidized housing
- Guide for existing applicants
- Guide to using the online housing offer process
- Frequently asked questions